Account Director (Cloud, Cyber and IT)

ARO; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading IT solutions provider is looking for an experienced Account Director to join their team. You will be instrumental in managing high-profile clients and ensuring alignment with their needs while driving business growth. Strong relationship-building skills and strategic planning abilities are essential. This hybrid role includes regular travel across the UK. The company offers a variety of attractive benefits and a commitment to employee growth.

Benefits

Flexible working

Private Medical insurance

Company Pension Scheme

25 days holiday plus bank holidays

Health Club and Wellbeing Scheme

Qualifications

• Proven experience in an account director or a similar role, with knowledge of IT solutions and technology trends.
• Experience of working with high profile, Enterprise level customers.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement strategic account plans that align with client objectives.
• Build and maintain long-lasting relationships with clients.
• Identify opportunities for upselling and cross-selling ARO’s services.

Skills

Relationship building

Account management

Analytical skills

Stakeholder management

Problem-solving

Education

Relevant industry certifications

Tools

Microsoft Office Suite

CRM software

Job description

Job Title: Account Director

Location: Home based with regular travel - South of UK

Salary: Depending on experience + car allowance + OTE

Contract type: Permanent

About the role

We are looking for an Account Director to join our successful Sales team in our Cloud, Cyber and IT Business Unit at ARO.

You will be an experienced senior representative with solid experience of nurturing and managing significant brand names and an in depth knowledge of multiple lines of technical solutions.

This position is crucial for ensuring the delivery of high-quality IT solutions, including cloud services, cyber security, hybrid cloud infrastructure, and next-gen networking. The Senior Account Director will be responsible for understanding client needs, developing strategic plans, and ensuring that all solutions are aligned with client requirements and business objectives.

This role offers the opportunity to work closely with key clients, drive business growth, and contribute to ARO’s success by delivering innovative IT solutions.

Please note that home based role with weekly national travel to customer meetings. You will also be required to collaborate with teams in other ARO offices. A full UK driving license is essential.

What you’ll do

• Develop and implement strategic account plans that align with client objectives and ARO's business goals.
• Regularly review and adjust these plans to reflect changing client needs and market conditions, ensuring the continued alignment with client and business goals.
• Build and maintain long-lasting relationships with clients, acting as a trusted advisor and advocate for their interests.
• Regularly engage with clients to ensure satisfaction and proactively address concerns or issues.

• Work closely with internal teams to ensure seamless delivery and maintain high client satisfaction levels across all levels of service architecture

• Identify opportunities for upselling and cross-selling ARO’s services, including cloud solutions, cybersecurity, hybrid cloud infrastructure, and next-gen networking.
• Develop and execute strategies to drive revenue growth within existing client accounts.

• Apply knowledge of cutting-edge technologies to enhance client operations and deliver advanced, future-proof solutions.

• Identify opportunities to introduce new technologies and solutions that can add value to client operations.

• Maintain accurate and up-to-date records of client interactions, account plans, and project progress.
• Provide regular reports and updates to senior management and clients, ensuring transparency and effective communication.

What we are looking for?

Essential

• Proven experience in an account director or a similar role, with knowledge of IT solutions and technology trends
• Experience of working with high profile, Enterprise level customers
• Clearly defined success at C-suite level
• Strong Vendor Partnership experience, eg Microsoft, HP etc

• Excellent emotional awareness and relationship building skills
• Knowledge and experience across a range of verticals

• Strong leadership and stakeholder management skills.

• Excellent communication and interpersonal skills.

• Ability to develop and implement strategic plans.

• Strong analytical and problem-solving abilities.

• Full UK Driving license

Desirable

• Relevant industry certifications or qualifications.
• Proficiency in Microsoft Office Suite and CRM software.

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.