Account Director / Client Services Lead

Leap Talent; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Leap Talent, an innovative creative agency in central London, seeks an Account Director / Client Services Lead to steer bold thinking and foster high-performing teams. This senior role involves leading client relationships, overseeing campaigns, and driving commercial growth in a dynamic agency environment.

Benefits

Competitive salary

Excellent benefits package

Qualifications

• Proven experience in agency-side environment with a focus on managing teams.
• Understanding of full marketing mix including TVC, organic social, and influencer marketing.
• Confidence in leading pitches and strategic campaigns.

Responsibilities

• Lead a team of five client services professionals, ensuring high-performance delivery.
• Own senior client relationships and lead strategic marketing campaigns.
• Oversee creative production, budget planning, and agency profitability.

Skills

Team Management

Strategic Thinking

Creative Production

Influencer Marketing

Client Relationship Management

Job description

Big ideas. Brave work. Zero egos. This independent, integrated creative agency has built a reputation by doing things differently — pushing boundaries, challenging convention, and thriving on irreverent, maverick ideas. They aren't here to play it safe. Now, they’re looking for an Account Director / Client Services Lead to champion bold thinking and lead from the front. This is your opportunity to step into a senior leadership role within an award-winning agency where ideas-first thinking, strong opinions, and creative ambition are the norm.

You’ll sit at the top table, working alongside the senior leadership team to shape the agency’s direction, drive commercial growth, and build high-performing client partnerships. Leading a team of five client services professionals, you’ll mentor, inspire, and elevate those around you — ensuring the bar stays high and the energy even higher.

You’ll strike the perfect balance of strategy, creativity, and operational oversight — equally at home leading a million-pound pitch, overseeing integrated campaign delivery, or shaping influencer or social content.

Day to day you'll —

• Lead the client services department (five direct reports), ensuring team development and high-performance delivery
• Own senior client relationships, spotting and converting opportunities for account growth
• Lead strategic, through-the-line marketing campaigns across brand, social, influencer, and creative production
• Lead creative production including TVC, radio, photography shoots, including budget planning, negotiations, pre- and post-production
• Oversee organic social media strategy and execution
• Champion agency profitability, overseeing commercial performance, scopes, billing, and forecasting
• Support new business efforts and lead pitch processes with confidence and clarity
• Support the creative department leadership with six indirect reports in the creative team
• Collaborate across departments to ensure outstanding creative and strategic output

About you

With solid experience in an agency-side environment, you’re a confident leader who knows how to manage, motivate, and grow a team. You bring a well-rounded understanding of the full marketing mix, with experience across advertising and creative production (TVC), through to organic social and influencer marketing.

What’s on Offer:

Competitive salary plus an excellent benefits package. The agency is based in central London.

Apply now for a detailed job description and one-to-one support throughout your application.