Account Director - Carrier Wholesale Fixed

TN United Kingdom; Birmingham; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Account Director to manage and grow strategic carrier partnerships. This role emphasizes building strong customer relationships, driving business growth, and ensuring customer satisfaction. The ideal candidate will have a strong business development mentality and a proven track record in managing senior stakeholder relationships. Join a diverse team committed to delivering exceptional service and fostering an inclusive culture, where your contributions will make a meaningful impact on the company's success.

Benefits

Comprehensive health benefits

Flexible working hours

Professional development opportunities

Employee discounts

Wellness programs

Qualifications

• Experience in creating and implementing account development plans.
• Proven record of driving market opportunities with partners.

Responsibilities

• Manage new business and existing revenue for strategic carrier partners.
• Lead virtual teams across pre-sale, delivery, and in-life stages.

Skills

Account Development

Business Development

Stakeholder Management

Salesforce.com

Contract Negotiation

Market Awareness

Critical Thinking

Tools

Salesforce.com

Job description

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Account Director - Carrier Wholesale Fixed, Birmingham

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Client:

Virgin Media

Location:

Birmingham, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

38613484603f

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

We are seeking a dynamic Account Director to manage new business and existing revenue for a select number of Strategic Carrier Partners at VMO2 Fixed Wholesale. The ideal candidate will excel in building strong customer relationships and driving business growth, maintaining and elevating customer happiness while representing our products and services. This role involves leading virtual teams across pre-sale, delivery, and in-life stages to ensure customer and account success.

We are looking for a new business hunter with a strong business development mentality, excellent senior partner management skills, and a deep understanding of the Fixed Wholesale telecoms market, specifically Carrier and Infrastructure Builders. The Account Director will also be responsible for contributing to a high Net Promoter Score (NPS) by driving team efforts toward customer excellence.

We are seeking a dynamic Account Director to manage new business and existing revenue for a select number of Strategic Carrier Partners at VMO2 Fixed Wholesale. The ideal candidate will excel in building strong customer relationships and driving business growth, maintaining and elevating customer happiness while representing our products and services. This role involves leading virtual teams across pre-sale, delivery, and in-life stages to ensure customer and account success.

We are looking for a new business hunter with a strong business development mentality, excellent senior partner management skills, and a deep understanding of the Fixed Wholesale telecoms market, specifically Carrier and Infrastructure Builders. The Account Director will also be responsible for contributing to a high Net Promoter Score (NPS) by driving team efforts toward customer excellence.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the biggest companies too.

Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

We are an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• Demonstrable ability to create and implement account development plans aligned with strategic carriers’ business aspirations.
• Proven record of driving creative market opportunities with partners that improve strategic business and revenue diversity.
• Experience in meeting New Business and Revenue targets while managing existing contracted bases and encouraging significant growth in strategic carrier accounts.
• Proven track record of building and managing senior stakeholder relationships within named accounts to develop, maintain, and grow contracted revenue streams.
• Demonstrable experience in negotiating contract renewals professionally and timely to minimize revenue and profit erosion.
• Experience in managing Salesforce.com pipelines to ensure appropriate focus on identified and forecasted opportunities.
• Experience in constructing cases and justifying CAPEX/OPEX spend and resource allocation.

The other stuff we are looking for

We'd also love you to bring:

• Experience in market awareness and critical thinking.
• Experience liaising at a senior/board level.
• A hunter mentality.
• Proven and outstanding sales and account management experience.
• Ability to understand new products and the significance of market trends.

What's in it for you

Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.