Account Director

Broadcom Inc.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology solutions provider in the UK seeks an experienced account manager to enhance customer relationships, drive sales growth, and ensure customer satisfaction. Applicants should have a Bachelor's degree and over 8 years of relevant experience, with a strong understanding of software solutions and effective communication skills. This role offers a dynamic environment aimed at delivering quantifiable results for customers.

Qualifications

• 8+ years of related experience; a Master's degree preferred.
• Strong experience in account management and sales methodologies.
• Ability to build and maintain customer relationships.

Responsibilities

• Manage and optimize the overall customer experience.
• Collaborate with regional partners to drive sales.
• Generate short-term results while focusing on long-term account health.
• Ensure customer satisfaction and product adoption.

Skills

Customer Focus

Effective Selling

Account Management

Knowledge of Software Solutions

Customer Success

Communication

Economic Drivers

Value Proposition

Momentum Driving

Native Language Proficiency

Education

Bachelor's degree

Post-graduate coursework

Master's degree

PhD

Job description

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Job Description:

This position must be seen by the customer as being both customer centric and solutions oriented. Overall, this position is responsible for delivering positive, quantifiable results for our customers by exhibiting:

Please Note

:

1. If you are a first time user, please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account)

2. If you already have a Candidate Account, please Sign-In before you apply.

This position must be seen by the customer as being both customer centric and solutions oriented. Overall, this position is responsible for delivering positive, quantifiable results for our customers by exhibiting:

• Customer Focus: Manage and optimize the overall customer experience. Leverage network, knowledge of business process and sales expertise to create and nurture customer relationships and influence key decision makers.
• Effective Selling: Collaborate with regional partners to utilize solutions-oriented, systematic approach to upsell. Leverage sales best practices and Broadcom's sales methodology. Minimize churn in assigned accounts and collaborate with partner resources (and others, as needed) to drive adoption and expansion.
• Account Management: Effectively manage accounts; generate short-term results while holding a long-term perspective to maximize overall account viability. Develops and drives company strategy for aligned accounts and provides timely and accurate sales forecasts and reports to inform management's strategic decision-making.
• Knowledge and Application of Software Solution Set: Know and understand specific product(s), how to identify the solution to best meet the customers' business needs and how to appropriately position the appropriate solution with customers.
• Customer Success: Ensure all renewals are maximized to protect the base. Proactively contact accounts to ensure products have been fully adopted and customer is satisfied.

Skills & Competencies

• Offers unique perspectives: Aligns solutions to customer priorities, re-framing the way customers view their business.
• Drives two-way communication: Engages the customer by deliberately linking their business priorities to company value proposition. Develops strong relationships with account influencers and decision makers.
• Incorporates Economic Drivers: Has knowledge of customers business, current macro- and microeconomic trends, industry trends, and potential new business and uses this knowledge to drive land and expand opportunities to closure.
• Establishes value before ROI/financial terms: Qualifies and quantifies the impact of maintaining the status quo or pursuing competitor’s solutions. Can uncover key business issues and providing insightful, actionable recommendations for improvement.
• Drives Momentum: Proactively advances the purchase decision without rushing the customer.
• Speaks the native language of the assigned territory

Experience

• Bachelors and 8+ years of related experience; at this level post-graduate coursework may be desirable or Masters degree and 6+ years of related experience or PhD and 3+ years of related experience

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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