Account Director

TN United Kingdom; Sutton Coldfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Regional Account Manager to join their dynamic Sales team at a prestigious hotel and resort. This role involves managing local corporate and agency accounts and driving revenue growth through exceptional customer service and effective communication. The ideal candidate will have a proven track record in hotel sales and account management, showcasing their ability to foster strong client relationships. With a commitment to professional growth, this opportunity offers a competitive salary, car allowance, and a range of employee benefits, including wellness programs and career development initiatives.

Benefits

Discounted gym membership

Team social events

Wellness programme

Mental health support

Healthcare schemes

Long service awards

Free meals on shift

Resort discounts

Free staff parking

Live-in accommodation for up to 3 months

Qualifications

• Minimum of 2 years sales experience in the hotel industry.
• Proven success in developing and maintaining client relationships.

Responsibilities

• Manage local corporate and agency accounts effectively.
• Drive revenue growth and win additional events.

Skills

Hotel Sales

Account Management

Client Relationship Management

Communication Skills

Analytical Skills

Networking

Education

Bachelor's Degree in Business or Hospitality

Tools

Sales Force

Delphi

Opera

Job description

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We have a fantastic opportunity for a new role as Regional Account Manager to work in our dynamic Sales team at The Belfry, England’s leading Hotel and Resort, who recently won the miaList Best Sales and Marketing Team, a testament to their excellent customer relationships and results-driven work ethic. We have an exciting year ahead at The Belfry, with hosting The British Masters in August 2024, and continuing with the extensive investment in the Resort.

The Belfry has 320 bedrooms, 22 function rooms, 2 Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including 20 treatment rooms & pool, and of course, what we are famous for… golf.

About the Role

As an Account Manager, you will play a vital role in representing all areas of our renowned resort and be part of the launch of exciting expansion. You will primarily manage the local corporate and agency accounts, along with local business partners. This resort-based role comes with a competitive salary, car allowance, and an annual bonus scheme.

Key responsibilities include:

1. Manage an existing local account portfolio of both corporate and agents
2. Actively prospect for new business opportunities within the defined customer segment, aligned with The Belfry's business plan
3. Drive revenue growth, and win additional events from all segments at The Belfry, supporting the conversion of sales leads through effective communication, conducting site visits, and providing exceptional customer service.
4. Actively promote The Belfry through participation at industry exhibitions, client events, local networking opportunities, and familiarisation visits.
5. Identify and seize opportunities for profit, client value creation, and innovative solutions.
6. Provide support and collaborate with the on-site Events Team.

About you

At The Belfry, we are committed to your professional growth and success. The ideal candidate will have a proven track record in hotel sales & account management with a minimum of 2 years sales experience within the hotel industry. You should demonstrate success in developing and maintaining client relationships. Working within a large sales team, you will be a collaborative and supportive team player, with the ability to bring positivity and energy to continue the team’s success.

In addition, you will have:

• Familiarity with industry exhibitions, networking events, and client engagement.
• Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders.
• The ability to conduct effective resort visits, understanding and addressing client requirements.
• Experience in utilising relevant software and systems such as Sales Force, Delphi, and Opera.
• The ability to represent the company at industry associations and events.
• A passion for achieving targets and exceeding expectations.
• Strong analytical skills to evaluate performance, identify areas for improvement, and develop effective strategies.
• The ability to manage a portfolio of accounts, drive revenue growth, and maximise profitability.
• Knowledge of venues within the UK with whom the Resort competes.

Employee Benefits

• Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
• Team social events throughout the year
• Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
• The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
• Wage stream access to all employees – track earnings, savings, and access wages when needed
• Healthcare schemes: life assurance, 24-hour GP, health cash plans
• Employee Assistance Programme
• The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

Appreciation & Recognition

• Long service awards
• Additional paid holiday for long service
• Free meals on shift in our canteen
• Annual Belfry awards
• Team appreciation events
• Resort discounts across restaurants, bars, retail, and golf
• Bed & Breakfast from £35 per room
• Free staff parking
• Subsidised taxi service for non-drivers
• Live-in accommodation for up to 3 months
• Relocation bonuses

Learning & Development

• Excellent training and career opportunities
• Internal career pathways programmes
• Access to The Belfry Campus Learning
• Commitment to developing our team through apprenticeship programmes

Making a Difference

• Belfry ESG committee, dedicated to delivering an environmentally sustainable business
• Supporting industry, local, and national charities
• Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes