Account Director

Harrison Carloss is looking for a Senior Account Manager or Account Director to join their team in Stoke-on-Trent.

We’re looking for an awesome and experienced addition to our Client Services team.

If you’re a Senior Account Manager or Account Director looking to take the next step in your career, then this could be the perfect opportunity for you!

A few things you probably need to know… We’re looking for someone who can hit the ground running and start building lasting relationships with our clients. You ideally need a minimum of 3 years’ experience in an agency environment, a passion for strategic marketing, and excellent communication skills.

Soft Skills:

• Communication Skills
• Teamwork
• Problem-Solving
• Time Management
• Critical Thinking
• Interpersonal Skills
• Creativity
• Decision-Making
• Attention to Detail
• Self-Motivation
• Leadership
• Stress Management

Requirements:

• 3+ years’ experience working in a full-service or digital agency environment in a client services role
• Passionate about all things marketing and strategy
• Excellent communication and organisational skills
• Confident coordinating timelines and schedules
• Accurately understands and executes project and creative briefs
• Innovative and creative
• Self-starter uses initiative
• Fast-learner and multi-tasker
• Sociable with a desire to work in a motivated & fun team
• Thrives in a fast-paced and collaborative environment
• Strong attention to detail
• Clearly articulates feedback

Duties:

• Managing the relationship with clients and delivering first-class levels of customer service
• Managing client campaigns, ensuring all elements are built, implemented, and managed on time and to budget
• Progressing marketing activity prescribed for the client
• Planning and delivering marketing campaigns for clients while keeping up to date with the latest trends
• Keeping in touch with clients at key points and proactively reporting results to them
• Dealing with account issues and resolving them with the help of internal teams
• Quality assuring the information we receive and send to the client
• Documenting your work with each client including the use of our job CRM system
• Reviewing results with the team to ensure everything is on track for the client
• Identifying opportunities for growth with clients and ensuring profitability of accounts
• Getting to know clients and their wider business, ensuring we are positioned as a key partner and extension of their team
• Occasional travel to client meetings

Competitive salary dependent on experience, flexible start and finish time, 33 days holiday (including bank holidays), additional holiday after 5 years of service, 24 days work from home allowance, death in service cover, company pension, creative & culture-filled modern office, relaxed working environment, regular team events, and free Nespresso, tea, coffee, and fresh fruit.

Don’t bring us the answer, just the problem. We're a strategy-led creative and digital agency with a passion for problem-solving.

Get discovered by leading agencies searching for new talents. Submit your CV and take the next step in your career.