Account Director

Harrison Scott Associates; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading print management company seeks a senior account management professional to manage a prestigious client account in Manchester. You will lead a team, develop client relationships, and ensure high-quality service delivery while maximizing revenue. Ideal candidates will possess strong analytical skills and sector knowledge, with the ability to foresee challenges and implement effective solutions.

Qualifications

• Proven experience in account management in large format printing/Point of Sale sector.
• Strong analytical mind capable of problem-solving.
• Ability to develop training programs for staff.

Responsibilities

• Oversee and organize the account management team.
• Manage the team to achieve financial targets and client project profitability.
• Collaborate with internal peers to ensure alignment on incoming demand and priorities.

Skills

Analytical skills

Client relationship management

Team leadership

Job description

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One of the top print management companies in the country is looking for a senior account management professional to look after one of their most prestigious accounts.

Based at this high-end client, it will be your job to develop a trusting and long-lasting relationship. As the key interface between our client and its top account, portraying a high degree of professionalism, confidence, and boundless energy will be of the utmost importance.

With a focus on maximising revenue within this account, you must know the large format printing/Point of Sale sector inside out and have an aptitude for expanding this relationship by identifying their needs and requirements. We are looking for someone able to interpret briefs and capable of expediting necessary areas of the business.

Not only will you be managing this account, but you will also be managing a team of two account managers and one account executive.

Responsibilities will include:

1. Oversee and organise the account management team
2. Build onboarding and training programs to develop staff competencies
3. Develop measurement methods and standards for service delivery effectiveness, efficiency, and quality
4. Manage the team to achieve financial targets and client project profitability
5. Serve as a key internal escalation point for implementation-related issues
6. Define repeatable service delivery processes and toolsets to improve client experience and team efficiency
7. Collaborate with internal peers to ensure alignment on incoming demand, priorities, and projects
8. Work with client teams to identify and mitigate project risks and ensure 100% customer satisfaction

Our client needs a commercial thinker with boundless energy who will be responsible for ensuring existing clients’ needs are met in accordance with Service Level Agreements. You will have a strong analytical mind with the capability of foreseeing problems early and implementing suitable countermeasures.

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Created on 22/06/2025 by TN United Kingdom