Account Director

Sodexo Group; Macclesfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global service organization is seeking an experienced Account Director to lead service delivery in Macclesfield for a pharmaceutical manufacturing client. The role involves strategic leadership, managing a £20m portfolio, and enhancing client relationships. The ideal candidate has a strong background in integrated facilities management and experience in regulatory environments. This position offers competitive salary and benefits.

Benefits

Competitive salary

Bonus

Flexible benefits

Collaborative work environment

Qualifications

• Proven experience in operating within a GMP/GxP regulatory environment.
• Experience managing P&L accounts of approximately £20m.
• Proven operational knowledge in managing multi-site/multi-service operations.

Responsibilities

• Provide strategic leadership and governance across the account portfolio.
• Ensure service delivery meets contractual and KPI requirements.
• Develop strong client relationships and foster long-term partnerships.
• Lead change programmes and implement process improvements.
• Manage financial performance, including P&L responsibility.

Skills

Experience in IFM

Understanding of GMP/GxP

Leadership and team management

Financial performance management

Understanding of CAFM systems

Ability to manage multiple workloads

Education

Degree in Engineering or Building Services

Job description

Job Title: Account Director – Macclesfield

Salary: Competitive salary with bonus and flexible benefits

Shift Pattern: Monday-Friday

About the Role

We are seeking anexperienced Account Director to lead and manage service delivery inMacclesfield for a large pharmaceutical manufacturing company. You will work inpartnership with client stakeholders and internal operational teams to ensurethe consistent, high-quality delivery of Technical, Workplace, and Projectservices within both regulatory and non-regulatory environments.

This is a pivotalleadership role with responsibility for building a high-performing team,driving transformation, and delivering operational excellence in line withclient needs and our global strategy.

Key Responsibilities

• Provide strategic leadership and governance across the account portfolio.
• Ensure service delivery meets contractual and KPI requirements, driving operational consistency and innovation.
• Develop strong client relationships, fostering long-term partnerships and identifying growth opportunities.
• Lead change programmes and implement process improvements.
• Ensure full compliance with all relevant policies, statutory regulations, and quality agreements.
• Manage financial performance, including P&L responsibility for a c. £20m portfolio.
• Lead, inspire, and develop a high-performing account team.

About You

• Strong experience in IFM with a bias towards technical services, including a solid understanding of workplace services.
• Proven experience in operating within a GMP/GxP regulatory environment and understanding of Quality in the pharmaceutical or life sciences sector.
• Degree (or equivalent) in Engineering, Building, or Building Services.
• Proven experience in managing P&L accounts of approximately £20m or more.
• Understanding of CAFM systems and management information reporting, data, and insight.
• Proven operational knowledge, skills, and experience in managing multi-site/multi-service operations.
• Experience in managing large and diverse teams.
• Ability to manage multiple workloads and shifting priorities.
• Strong capability to interpret and utilise complex and varied financial and commercial information.

What We Offer

• The opportunity to work on a high-profile, global strategic account.
• A collaborative, forward-thinking environment.
• The chance to lead transformative projects in a sector with complex operational requirements.

About The Company

At Sodexo, ourpurpose is to create a better every day for everyone to build a better life forall.As the global leader in services that improve the Quality of Life, weoperate in 55 countries, serving over 100 million consumers each day through ourunique combination of On-Site Food and FM Services, Benefits & RewardsServices and Personal & Home Services.

We're all aboutbuilding a workplace for the future, we believe in equal opportunities, and wecelebrate diversity.We’re an inclusive workplace, where everyone iswelcome, everyone can be natural, and be the best versions ofthemselves.We recognise that we’re on a journey with regards to diversityand inclusion and would therefore welcome applications for candidates fromunderrepresented backgrounds.

Salary Competitive salary plus bonus and Sodexo rewards and benefits