Account Director

Hela Brands; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in licensing and white label manufacturing seeks an experienced Account Director to expand key customer relationships. This role requires a data-driven approach and a solid background in the apparel industry, focusing on innovative sales strategies that foster client satisfaction.

Benefits

25 days holiday allowance plus bank holidays

Performance Related Bonus

Health Cash Plan

Cycle to Work Scheme

Length of Service bonus

Staff Discounts

Regular Company Events

Mental Health Support

Qualifications

• 8-10 years of experience in apparel supply chain or sales.
• Strong background in client management or related fields.
• Data-driven mindset with experience in KPIs.

Responsibilities

• Drive growth through strategic account management.
• Lead Design and Innovation efforts with internal teams.
• Manage customer relationships and resolve complex issues.

Skills

Account Management

Client Success

Relationship Building

Data Analysis

Problem Solving

Job description

Account Director

Location: Flexible within the UK, Hybrid (with regular travel both within the UK and overseas)
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: 25 days holiday allowance excluding bank holidays, increasing by 1 day per year for every year you are with the company maximum 31 days, Performance Related Bonus, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Staff Discounts, Regular Company Events, Mental Health Support

We are Hela Brands, an internationally operating and multi-solution strategic partner for brand owners and businesses.

We are on our way to becoming industry leaders in licensing and white label manufacturing across sports, fashion and lifestyle sectors.

Our business is fuelled by an outstanding and passionately driven team, supported by some of the industry s most insightful and forward-thinking consultants and creative leaders.

We re not just about products we re about building lasting partnerships, delivering innovative solutions, and pushing boundaries.

The Role:

We are currently seeking a highly motivated and strategic Account Director to lead and expand key customer relationships within our Private Label division. This individual will be responsible for driving growth through the development and execution of impactful sales strategies, while ensuring the successful management of existing accounts.

You will play a central role in leading design and innovation initiatives, leveraging data to drive measurable improvements in performance. Acting as a key liaison between customers and internal teams, you ll ensure projects are delivered to the highest standard while cultivating long-term client satisfaction.

Main Responsibilities:

• Build and nurture strong partnerships with key customer accounts, ensuring timely, effective execution of both strategic and tactical projects
• Continuously evaluate the retail landscape to identify white space opportunities and unmet customer needs.
• Lead Design and Innovation efforts by collaborating with clients and internal product and design teams.
• Develop and execute tailored strategies to increase sales and meet customer performance goals on development, speed, and cost.
• Manage and resolve escalation issues with senior client stakeholders, drawing on internal resources as needed.
• Take ownership of budget planning and production capacity across your assigned accounts.
• Use customer feedback and a KPI-led approach to drive improvements and measurable outcomes.
• Create and deliver high-level presentations for C-suite executives, aligning proposed solutions with their strategic goals.
• Maintain a healthy pipeline of potential new accounts to support the business s growth trajectory.

In order to be successful in this role you must have:

• Strong background in account management or client success, ideally working with supermarket/grocery retail accounts
• Solid understanding of supply chain, product development, and design preferably in the apparel or retail sectors.
• Skilled in building effective relationships with external clients and internal offshore teams.
• Data-driven mindset with proven experience defining, analysing, and leveraging KPIs.
• Calm and solution-focused under pressure, with the ability to resolve complex issues professionally.
• Flexible to travel across the UK and internationally approximately 30% of the time.
• 8 10 years of experience in apparel supply chain, sales, or a related commercial environment.

If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.