Account Director

Kandhu Recruitment Ltd; London; Hybrid; GBP 60,000; Full time

Job summary

A leading recruitment agency is seeking an Account Director to manage a major retailer account. This role offers the opportunity to lead commercial success and enhance client relationships in a flexible, remote working environment. Ideal candidates will have experience in FMCG or food retail, strong communication skills, and a proactive attitude. Salary is £60,000 per annum with additional benefits.

Benefits

Up to 25 days holiday per year

Company pension scheme

Employee Assistance Programme

Payroll Giving and Cycle to Work schemes

Qualifications

• Proven experience in a client-facing commercial role, ideally with major retailers.
• Strong understanding of FMCG or food retail environments.
• Excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Leading and developing a key retailer account, taking full commercial responsibility.
• Managing all aspects of service delivery to ensure client satisfaction.
• Identifying growth opportunities and delivering against commercial targets.

Skills

Client-facing experience

Communication skills

Negotiation skills

Stakeholder management

Proactive attitude

Tools

Excel

Outlook

PowerPoint

SharePoint

Job description

Account Director - Full-Time, Permanent
Location: Remote (with monthly visits to client site in London)
Salary: 60,000 per annum
Job Type: Full-time, Permanent

The Opportunity
Are you a strategic and commercially focused leader with experience in FMCG, food retail, or technical services? We're recruiting for an Account Director to take ownership of a major retailer account for a leading client services organisation.

In this high-impact role, you'll be responsible for the commercial success and smooth delivery of services to a key client. You'll work closely with internal teams, stakeholders, and suppliers to ensure excellence in delivery, while driving innovation and maintaining strong client relationships.

What You'll Be Doing
Leading and developing a key retailer account, taking full commercial responsibility
Managing all aspects of service delivery to ensure client satisfaction
Handling commercial negotiations for existing and new services
Running weekly update meetings and monthly governance reporting with the client
Building and maintaining strong relationships with senior stakeholders
Identifying growth opportunities and delivering against commercial targets
Representing the business at a senior level and acting as a key point of contact
Collaborating with internal teams and regulatory experts to deliver results

What We're Looking For
Proven experience in a client-facing commercial role, ideally with major retailers
Strong understanding of FMCG or food retail environments
Knowledge of food technical, product development, or regulatory processes
Excellent communication, negotiation, and stakeholder management skills
Ability to manage complex workloads in a fast-paced setting
Previous experience managing teams and driving performance
Strong IT skills including Excel, Outlook, PowerPoint, and SharePoint
A positive, proactive attitude and eagerness to learn and improve

What's in It for You
Salary of 60,000 per annum
Remote and flexible working
Up to 25 days holiday per year
Company pension scheme
Employee Assistance Programme
Payroll Giving and Cycle to Work schemes

You'll be required to attend the client's London site on a monthly basis, with occasional additional visits as needed. This is a fantastic opportunity to lead a high-profile account with a supportive team and a forward-thinking, professional environment.

Kandhu Recruitment GDPR & Privacy Policy Statement
Kandhu Recruitment will consider all applications based on each candidate's suitability for the role or similar positions within the Food Sector. If we feel you are a relevant candidate, we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants.

Kandhu has fully implemented GDPR & Privacy Policies across its business. A copy of our Privacy Policy can be found by visiting our website. By applying for this role, Kandhu will add your details to our database-assuming you have the right level of experience for the roles you apply for, after which we will be in touch.