Account Director

BaxterStorey; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a leading company in the catering industry as an Account Director, where you'll drive business growth and ensure client satisfaction. This dynamic role includes managing high-profile accounts and collaborating with cross-functional teams to deliver exceptional service. Your passion for the culinary arts will shine as you lead a team dedicated to providing memorable dining experiences.

Benefits

Bespoke training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Discounts from HAPI app

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Proven track record of managing high-value accounts.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for food and customer service.

Responsibilities

• Develop and maintain relationships with key clients.
• Lead and mentor a team, fostering high performance.
• Manage budgets, pricing strategies, and contract negotiations.

Skills

Leadership

Communication

Problem-Solving

Negotiation

Business Acumen

Customer Service

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a visionary Account Director who strives to exceed expectations at every turn.

We are looking for a dynamic and experienced Account Director for a high profile client basedin Central London. Our Account Director will be a strategic thinker with a proven track record in managing high-profile accounts, driving business growth, and ensuring the highest levels of client satisfaction. This role demands excellent leadership, communication, and organisational skills, along with a passion for the culinary arts.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

This role would suit an individual who thrives working in an inclusive, value-driven, dynamic, and entrepreneurial environment.

This role involves developing and maintaining strong relationships with clients, ensuring the successful execution of all WSH services including retail, hospitality, welcome services and events. The Account Director will work closely with cross-functional teams, including sales, operations, and culinary, to meet and exceed client expectations.

Responsible for developing a culture of excellence that delivers on the provision of a 5 star service that supports our vision and values for the development of our people and business

• Develop and maintain strong relationships with key clients, understanding their needs and ensuring exceptional service delivery.
• Lead and mentor a team of professionals and support staff, fostering a collaborative and high-performance culture.
• Drive business growth by identifying new opportunities
• Oversee the planning and execution of all servicesensuring they meet or exceed client expectations.
• Collaborate with culinary and operations teams to ensure development of innovative menu concepts and service solutions.
• Manage budgets, pricing strategies, and contract negotiations to achieve financial targets.
• Monitor market trends and competitor activity to stay ahead in the industry and inform strategic decisions.
• Ensure compliance with all relevant health and safety regulations and company policies.

Qualifications

• Possess great organisation skills, exceptional communication skills and a proactive attitude
• Excellent execution of report writing and financial management
• Excellent problem-solving skills and be able to devise and implement strategies to benefit both the company and the client.
• Ability to display a real passion for food and customer service and be able to demonstrate your analytical approach to problem solving
• Proven track record of managing high-value accounts and driving revenue growth.
• Exceptional leadership and team management skills.
• Strong business acumen with excellent negotiation and presentation abilities.
• Outstanding communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for food and the culinary arts.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 24/06/2025 by TN United Kingdom