Account Director

Acosta Europe; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading marketing agency in Greater London is seeking a visionary leader for its Retail Experience team. This role involves redefining consumer connections through immersive and innovative retail campaigns. The ideal candidate will drive growth, inspire a high-performing team, and challenge industry norms while delivering exceptional brand experiences. Strong background in FMCG, alcohol, or consumer tech sectors is essential.

Qualifications

• Proven success leading high-impact teams in FMCG, alcohol, or consumer tech.
• Ability to craft insight-led, results-driven campaigns.
• Experience with shopper psychology and digital retail.
• Track record of influencing senior stakeholders.

Responsibilities

• Lead the evolution of experience propositions in retail.
• Drive new business initiatives and explore organic growth.
• Be the expert in shopper behavior and retail trends.
• Inspire team to create strategic and sensational campaigns.
• Own financial performance to exceed revenue targets.

Skills

Leadership in retail or experiential teams

Strategic and creative thinking

Client account growth

Deep knowledge of retail ecosystem

Influencing C-suite clients

Job description

Your Mission:

Lead the charge in redefining how brands connect with consumers in retail spaces. As the visionary behind Disrupt's Retail Experience team, you'll architect bold, immersive campaigns that don't just meet expectations — they revolutionize them. You'll drive growth through new client wins and elevate existing partnerships into long-term strategic alliances.

This is more than a leadership role — it's a movement. You'll be at the forefront of experiential innovation, blending creativity, strategy, and commercial acumen to deliver unforgettable brand moments that shift shopper behavior and drive measurable results.

Reporting to: Head of Business Unit

What You'll Drive:

• Disrupt the Norm: Lead the evolution of our experience proposition, turning traditional retail marketing on its head.
• Growth Engine: Spearhead new business initiatives and unlock organic growth across our client portfolio.
• Retail Intelligence: Be the go-to expert on shopper behavior, retail trends, and omnichannel engagement.
• Creative Leadership: Inspire your team to craft campaigns that are as strategic as they are sensational.
• Commercial Impact: Own the numbers to drive revenue, optimize margins, and exceed performance targets.

How You'll Lead:

• Inspire & Empower: Build and nurture a high-performing team that thrives on creativity, accountability, and ambition.
• Set the Standard: Establish a culture of excellence, where innovation is expected and results are celebrated.
• Be the Expert: Influence senior stakeholders with insight, foresight, and a deep understanding of the retail landscape.
• Champion Change: Challenge the status quo, push boundaries, and lead transformation across every touchpoint.

What You Bring:

• Proven success leading high-impact retail or experiential teams within FMCG, alcohol, or consumer tech sectors.
• A strategic mind with a creative soul able to see the big picture and perfect the details.
• A track record of winning new business and growing client accounts through insight-led, results-driven campaigns.
• Deep knowledge of the retail ecosystem, shopper psychology, and the evolving role of physical spaces in a digital world.
• Experience influencing C-suite clients and leading cross-functional teams to deliver award-worthy work.

Your Impact:

• Redefine Retail: Transform passive shopping into powerful brand experiences.
• Elevate Brands: Help clients become category leaders through unforgettable in-store activations.
• Grow Disrupt: Be a key player in our agency's growth story, driving revenue, reputation, and results.

You Are:

• A natural leader who energizes teams and inspires action.
• A challenger who sees opportunity in every obstacle.
• A collaborator who builds trust and drives alignment.
• A visionary who turns insight into innovation.