Account Director

VML Enterprise Solutions; Greater London; On-site; GBP 5,000,000 - 10,000,000; Full time

Benefits offered by this job

Discretionary bonus

Training opportunities

Competitive pension

Medical insurance

Life assurance

Social events

Holiday purchase/sell options

Family-friendly policies

Retail discounts

Job summary

WPP Enterprise Solutions is seeking an Account Director to lead high-value client engagements from our UK office. You will manage multi-million-pound P&L, guide senior stakeholders, and drive digital CX programs for top brands.

You will own commercial relationships, oversee a team, and ensure revenue growth while delivering exceptional client outcomes across domestic and international settings.

Qualifications

• Experience delivering large projects and change programmes.
• Strong digital CX experience guiding teams.
• Previous client services or senior IT/digital agency role.
• Proven commercial ownership of a P&L.
• Value-led approach and roadmap definition.

Responsibilities

• Manage P&L £5-£10m and client engagements with senior stakeholders.
• Lead engagements with UK and international brands.
• Direct the account team to deliver digital services with measurable value.
• Forecast revenues and manage contracts & SLAs with clients.
• Drive revenue growth and high client satisfaction.

Skills

P&L ownership

C-level engagement

Client relationship mgmt

Strategic account planning

Sales forecasting

Commercial mindset

Stakeholder management

Market trend awareness

Job description

Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients' businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Account Director needed to join our office in UK.

The Opportunity

If you are already a Client or Account Director or have the consultancy led ability to move into leading world class solutions for a top tier client, then read on.

What You'll Be Doing

• Manage P&L £5 - £10 m.
• C-level/senior manager client engagement.
• Manage engagements with leading UK and International brands.
• Undertake regular business travel (domestic and international) to client sites and internal offices.
• You will be accountable for all services into the client and manage a team of skilled professionals delivering Digital services to our clients.
• Day to day you will be working with your account team to deliver projects that create immediate value and help define the right digital future for our clients.
• Accountable for the overall revenue growth, client satisfaction, new program implementation and adaptation
• Achieve annual sales revenue targets and other goals for key accounts .
• Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support.
• Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client.

What We Want From You

• Experience of delivering large projects and change programmes.
• Strong digital CX experience - guiding and advising teams
• Previous Client Services role or senior role within IT or a Digital Experience / CX agency
• Commercial experience of owning a P&L
• Value led approach for clients. This includes understanding clients' needs and defining their roadmap.
• Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style
• Up to date with market trends and able to advise clients on appropriate strategies.
• Know-how required to ensure we deliver on our promises to clients in executing against plans.
• Building and fostering strong client relationships at all levels in the client organisation
• Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required.
• Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation

If You Know Some Of This, Even Better

• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.
• Knowledge of the Automotive industry
• Good commercial knowledge, experience of contract negotiations
• Quantitative and analytical skills and full understanding of ROI analysis

Desirable Attributes

• Excellent communication, presentation and interpersonal skills
• Clear, concise and persuasive negotiating skills
• Problem solving with creative approach to proactive identification and resolution of issues.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent Only

We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.

We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.

And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

At WPP Enterprise Solutions

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernisation, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients' businesses. We have received distinction as a leader in Commerce Services and CX Strategy Consulting by the Forrester Wave™

About WPP

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships - all united by our agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We're committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.