Account Director

Restore Technology Cannock Formerly PRM Green Technologies; Cannock; On-site; GBP 70,000; Full time

Job description

Account Director

Location: Silvertown, E16 2BZ - Nationwide travel required

Salary: £70,000 per annum + commission and car allowance

Hours: Monday - Friday, 37.5 hours per week

Contract Type: Permanent, Full Time

Are you a strategic relationship builder with a passion for delivering value and driving growth across major national accounts? Restore Harrow Green is seeking an accomplished Account Director to lead the strategic development of our top 20 national customer relationships.

This is a pivotal role within our business, responsible for owning and elevating the strategic direction of our most valued clients. As Account Director, you will complement operational account management by taking full ownership of the overarching relationship – ensuring customer satisfaction, retention, and long-term growth through alignment, influence, and executive engagement.

Key Responsibilities

• Develop and lead strategic account plans for Restore’s top 20 national customers, identifying opportunities for value creation and greater influence
• Serve as the executive point of contact for strategic clients, building trusted long-term partnerships and delivering a consistently high-value experience
• Champion cross-functional alignment, working across departments to ensure a cohesive, customer-centric service delivery
• Define and deliver a robust value realisation strategy, demonstrating measurable outcomes and ROI to our clients
• Partner with Account Managers to coach, support, and uncover deeper client needs, enhancing commercial outcomes and solution relevance
• Drive account growth by identifying white space opportunities, innovation roadmaps, and unmet needs across strategic customers
• Act as a customer advocate internally, balancing strategic client priorities with Restore’s commercial objectives
• Provide insight into account health, opportunity risk, and growth potential through regular reporting to the Commercial Director and Executive Team
• Collaborate with Marketing and ESG teams to position Restore’s values, impact, and purpose as key differentiators in strategic engagement
• UK-wide travel will be required in line with account engagement and development plans
• Flexibility to attend executive-level customer meetings or events outside standard working hours may occasionally be necessary
  
  

About You

• Demonstrable success in a senior strategic account management or client director role, ideally within a complex, national customer environment
• A proven track record of influencing C-suite stakeholders and delivering executive-level account development plans
• Strong commercial acumen and the ability to identify, quantify, and unlock mutual value for both client and company
• Exceptional interpersonal skills with high emotional intelligence and the ability to influence without direct authority
• Experience in consultative sales environments, preferably within services-based or B2B sectors
• Expertise in cross-functional collaboration, project leadership, and aligning diverse stakeholders to a unified vision
• A strong grasp of customer journey mapping, voice of the customer strategies, and value creation methodologies
• Confidence using CRM platforms, account analytics, and pipeline tracking tools
• A strategic, proactive mindset with a results-focused and continuous improvement ethos
  
  

Some Of Our Benefits Include

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40