Account Coordinator - United Kingdom (London) - Bilingual French and/or Spanish

Accommodations Plus International; City Of London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading accommodation solutions provider is seeking an Account Coordinator to support the team in remote operations. The ideal candidate is bilingual in French and/or Spanish and possesses strong communication and computer skills. Responsibilities include client support and coordination with Account Managers. Highly organized and detail-oriented individuals will thrive in this position.

Qualifications

• At least 1 year travel industry experience, working closely with airlines and/or hotels.
• Ability to understand and work with diverse cultures.
• Organized self-starter who can effectively manage workload in a fast-paced atmosphere.

Responsibilities

• Support Account Managers in coordinating client transitions.
• Assist in preparing client communications and maintain spreadsheets.
• Become knowledgeable with API technology platforms.

Skills

Bilingual in French and/or Spanish

Strong computer skills

Exceptional verbal and written communication skills

Customer service skills

Education

Bachelor's degree from an accredited college or university

Tools

Microsoft Excel

Job description

Summary:
The Account Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners.

This position is remote in the UK. Preference is specific to London, with the intention of a location opening in 2026. The ideal candidate must be bilingual in French and/or Spanish.

Essential Functions:

• Learn client’s business and support Account Manager(s) in meeting deliverables.
• Support Account Managers in their coordination with Business Development team to ensure a smooth client transition from contract signing to implementation.
• Support and help prepare client communications ranging from weekly performance meetings to business reviews.
• Become knowledgeable with API technology platforms for the Account Management department.
• Assist the Account Manager(s) with day to day items.
• Maintain spreadsheets and update databases with information.
• Other job duties may be assigned when needed, based on the client’s or API’s needs.

Competencies

• Problem Solving/Analysis
• Building Relationships
• Results Driven
• Technical Capacity
• Communication Proficiency

Supervisory Responsibility:
None

Work Environment:
This position operates in a remote environment. This role routinely uses standard office equipment such as computers and phones.

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Travel:
This position does not require travel.

Required Education and Experience:

• Bachelor's degree from an accredited college or university
• Bilingual in French and/or Spanish is required.
• At least 1 year travel industry experience, working closely with airlines and/or hotels is a must
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel
• Exceptional verbal and written communication skills
• Customer service skills
• Flexible to work afterhours based on business demand
• Attention to detail and the ability to produce high quality work is a must.
• Ability to understand and work with diverse culture here and abroad.
• Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.
• Able to multi task and work well under strict deadlines.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.