Account Coordinator (Polish Speaking)

JR United Kingdom; Swindon; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company is seeking a Polish-speaking Account Coordinator to maintain strong client relationships and ensure customer satisfaction. This position is vital in enhancing client retention and driving upsell opportunities through effective communication and support. The ideal candidate will possess customer service experience and be fluent in Polish, with potential benefits including hybrid work, extensive holiday entitlement, and internal progression opportunities.

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in Polish, business proficiency required.
• Experience in customer service or client coordination.
• Additional languages (German, Spanish, etc.) are advantageous.

Responsibilities

• Serve as the lead point of contact for clients while addressing concerns and handling sales opportunities.
• Build and maintain strong client relationships, proactively managing retention and growth.
• Collaborate with internal departments to ensure service execution.

Skills

Fluency in Polish

Customer service experience

Client coordination

Problem-solving

Job description

Permanent Vacancy – Account Coordinator (Polish)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

Job Description:

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
• Monitor clients' recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use of Partner Place
• Partner and understand internal departments, processes, and stakeholders, including Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
• Collaborate with Sales team to identify upsell opportunities and referrals while keeping customers satisfied and engaged with the current product portfolio
• Assess client needs and find creative solutions to manage challenging customer requests and escalations

Criteria:

• Fluent to a business proficiency, both written and spoken, in Polish
• Experience in customer services or a client coordination role
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous but not essential

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working.

Venn Group is an equal opportunities employment business and agency and welcomes applications from all candidates.