Account Coordinator (Polish Speaking)

JR United Kingdom; Preston; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking an Account Coordinator fluent in Polish for a hybrid role. The successful candidate will manage client relationships, address inquiries, and identify upsell opportunities. The role offers competitive pay and a range of employee benefits including 33 days of holiday.

Benefits

33 days of holiday including bank holidays

Free eye tests

Opportunities for internal progression

Qualifications

• Fluent in Polish, both written and spoken.
• Experience in customer service or client coordination roles.
• Additional languages are advantageous.

Responsibilities

• Serve as the main contact for clients and handle sales opportunities.
• Build and maintain long-term relationships with clients.
• Collaborate with internal departments to improve service.

Skills

Client Relationship Management

Customer Service

Fluency in Polish

Upselling

Job description

Permanent Vacancy – Account Coordinator (Polish)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

Job Description:

The position involves building and maintaining strong client relationships by serving as the lead point of contact for dedicated customers.

• Serve as the main contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and sustain long-term relationships with clients, proactively focusing on client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure adherence to Terms & Conditions, including profitability as approved by the business.
• Evaluate clients' current service plans and provide tailored recommendations based on their needs and the suite of products.
• Track recurring revenue trends and improve efficiency through the ordering process, promoting the use of Partner Place.
• Collaborate with internal departments such as Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Work with the Sales team to identify upsell opportunities and referrals, maintaining customer satisfaction and engagement.
• Assess client needs and develop creative solutions for challenging requests and escalations.

Criteria:

• Fluent in Polish, both written and spoken, with a business proficiency level.
• Experience in customer service or client coordination roles.
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous but not essential.

The company offers 33 days of holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working.

Venn Group is an equal opportunity employer and welcomes applications from all candidates.