Account Coordinator (Polish Speaking)

JR United Kingdom; City of Edinburgh; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company in client services is seeking an Account Coordinator fluent in Polish. This permanent position involves nurturing client relationships, addressing their needs, and ensuring efficient service delivery. The ideal candidate will bring experience in customer service, highlighting effective communication and problem-solving skills.

Benefits

33 days' holiday including bank holidays

Free eye tests

Opportunities for internal progression

Qualifications

• Fluent in Polish, both written and spoken, at a business proficiency level.
• Experience in customer service or client coordination roles.

Responsibilities

• Serve as the primary contact for clients and handle transactional sales.
• Build and maintain client relationships, addressing retention and growth.
• Collaborate with internal departments for efficient service execution.

Skills

Fluency in Polish

Customer Service

Job description

Permanent Vacancy – Account Coordinator (Polish)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

The position involves building and maintaining strong client relationships by serving as the lead point of contact for dedicated customers.

• Serve as the primary contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain long-lasting relationships with clients, proactively addressing client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability as approved by the business.
• Evaluate the customer’s current service plan and provide tailored recommendations based on their needs and product suite.
• Monitor clients' recurring revenue trends, drive efficiencies through the ordering process, and promote the use of Partner Place.
• Collaborate with internal departments such as Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Work with the Sales team to identify upsell opportunities and referrals, ensuring customer satisfaction and engagement with the current product portfolio.
• Assess client needs and develop creative solutions to manage challenging requests and escalations.

Criteria:

• Fluent in Polish, both written and spoken, at a business proficiency level.
• Experience in customer service or client coordination roles.
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous but not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working arrangements.

Venn Group is an equal opportunities employer and welcomes applications from all candidates.