Account Coordinator (Polish Speaking)

JR United Kingdom; Brighton; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company in Brighton is seeking an Account Coordinator (Polish Speaking) to maintain strong client relationships and provide tailored solutions. This permanent role offers a competitive salary, hybrid working, and extensive holiday benefits.

Benefits

33 days of holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in Polish (business proficiency).
• Experience in customer service or client coordination roles.
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous.

Responsibilities

• Serve as the main contact for clients, answering questions and addressing concerns.
• Build and sustain long-term relationships with clients and monitor service contracts.
• Collaborate with internal departments and work with the Sales team on upsell opportunities.

Skills

Fluency in Polish

Customer service experience

Client coordination

Job description

Account Coordinator (Polish Speaking) - Brighton

Location:

Brighton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Permanent Vacancy – Account Coordinator (Polish)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

The position involves building and maintaining strong client relationships by serving as the main contact for dedicated customers.

• Serve as the main contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and sustain long-term relationships with clients, proactively addressing retention and growth opportunities.
• Monitor service, equipment, and consumable contracts to ensure compliance with Terms & Conditions, including profitability.
• Evaluate clients’ current service plans and provide tailored recommendations based on their needs and product suite.
• Track recurring revenue trends and improve efficiency through the ordering process and promoting the use of Partner Place.
• Collaborate with internal departments such as Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit & Collections.
• Work with the Sales team to identify upsell opportunities and referrals, maintaining customer satisfaction and engagement.
• Assess client needs and develop creative solutions for challenging requests and escalations.

Criteria:

• Fluent in Polish, both written and spoken, at a business proficiency level.
• Experience in customer service or client coordination roles.
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous but not essential.

The company offers 33 days of holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working.

Venn Group is an equal opportunities employer and welcomes applications from all candidates.