Account Coordinator (Polish Speaking)

JR United Kingdom; Birmingham; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company is seeking an Account Coordinator fluent in Polish for a permanent, hybrid role based in Watford. The position involves building client relationships, managing service contracts, and collaborating with internal teams to support customer needs. The role offers benefits such as 33 days of holiday, free eye tests, and opportunities for progression.

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in Polish, both written and spoken.
• Experience in customer service or a client coordination role.
• Additional language skills are a plus.

Responsibilities

• Serve as lead point of contact for clients, addressing concerns and solutions.
• Build and maintain strong, long-lasting relationships with clients.
• Monitor service contracts to ensure profitability and compliance.

Skills

Client Relationship Management

Customer Service

Problem Solving

Communication

Fluency in Polish

Job description

Permanent Vacancy – Account Coordinator (Polish)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
• Monitor clients' recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use of Partner Place
• Partner and understand internal departments, processes, and stakeholders, including Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
• Collaborate with Sales team to identify upsell opportunities, referrals, and keep customers satisfied and engaged with the current product portfolio
• Assess client needs and find creative solutions to manage challenging customer requests and escalations

Criteria:

• Fluent to a business proficiency, both written and spoken, in Polish
• Experience in customer service or a client coordination role
• Additional language skills in German, Spanish, Italian, French, Hebrew or Dutch are a plus but not essential

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working.

Venn Group is an equal opportunities employment business and agency, welcoming applications from all candidates.