Account Coordinator Polish & Additional EU Language

Antal International Network; England; Hybrid; Confidential; Full time

Job summary

An established industry player is looking for a dynamic Account Coordinator who is fluent in Polish and another EU language. This exciting role focuses on building and maintaining strong client relationships while managing various activities to ensure customer satisfaction and account profitability. The Coordinator will work closely with internal teams to drive initiatives and enhance service delivery, making a significant impact on client retention and growth. If you are passionate about client engagement and thrive in a hybrid working environment, this opportunity is perfect for you.

Qualifications

• Strong communication skills in Polish and another EU language.
• Experience in client relationship management and sales support.

Responsibilities

• Serve as the main point of contact for clients and address inquiries.
• Build long-term relationships with clients to support retention and growth.
• Collaborate with internal teams to enhance customer experience.

Skills

Fluent in Polish

Proficient in an additional EU language

Client Relationship Management

Communication Skills

Job description

Account Coordinator Polish & Additional EU Language

Our well-known client is seeking a Polish-speaking Account Coordinator with proficiency in an additional EU language. Fluency in both written and spoken communication is required.

Hybrid working arrangement.

Job Summary:

The Account Coordinator will build and maintain strong client relationships by serving as the primary contact for dedicated customers. Responsibilities include managing activities through to completion, communicating updates to clients, and acting as a liaison between clients and internal teams. The role involves collaborating with key stakeholders to drive initiatives and ensuring long-term account profitability by understanding contractual terms. The Coordinator will focus on client retention, growth, and satisfaction, as well as soliciting feedback to improve service delivery.

Key Responsibilities:

1. Serve as the main point of contact for clients, addressing inquiries, concerns, providing solutions, and managing transactional sales opportunities.
2. Build and sustain long-term relationships with clients, proactively supporting retention and growth.
3. Monitor service, equipment, and consumable contracts to ensure adherence to Terms & Conditions and profitability targets.
4. Assess clients’ current service plans and recommend suitable options based on their needs and available products.
5. Track recurring revenue trends and promote efficiencies throughout the ordering process, including the use of Partner Place.
6. Coordinate with various departments to meet and exceed customer expectations.
7. Collaborate with internal teams such as Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit & Collections.
8. Align with the Sales team on customer expectations, growth, and retention strategies, enhancing the customer experience with equipment and services.
9. Work with Sales to identify upselling opportunities and referrals, ensuring customer satisfaction and engagement.
10. Evaluate client needs and develop creative solutions to manage challenging requests and escalations.

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