Account Coordinator - German Speaking - Vans

VF NORTHERN EUROPE; Nottingham; Hybrid; GBP 25,000; Full time

Job summary

An exciting opportunity awaits as an Account Coordinator at a leading lifestyle brand in Nottingham. This role focuses on providing exceptional service to wholesale accounts across Europe, ensuring smooth order management from entry to delivery. You will leverage your fluency in German and English, alongside strong communication and analytical skills, to build relationships and drive customer satisfaction. Join a vibrant team that values inclusivity and creativity, where your contributions will shape the future of a renowned brand. With a supportive culture and numerous benefits, this is your chance to unleash your potential in a dynamic environment.

Benefits

50% employee discount on all VF brands

Subsidised canteen

Health Shield membership

Employee Assistance Program

25 days holiday plus bank holidays

12% contributory smart pension scheme

Cycle to work scheme

Free secure onsite parking

Discounts with local public transport

Qualifications

• Fluent in German and English with strong communication and customer service skills.
• Proficient in Excel with analytical and problem-solving abilities.

Responsibilities

• Serve as the first point of contact for wholesale accounts, managing order lifecycle.
• Communicate effectively with accounts across EMEA, ensuring excellent service.

Skills

Fluent in German

Fluent in English

Strong communication skills

Strong Excel skills

Analytical skills

Customer service skills

Problem-solving skills

Tools

Excel

Job description

Salary: £25,000

Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: NG2 Business Park, Nottingham (must live within commutable distance)

Vans is looking for an exceptional Account Coordinator fluent in German to join our Wholesale Customer Service team based in Nottingham, UK.

Join the Vans Family

At Vans, our culture sets us apart and influences everything we do. Our purpose to enable creative expression and inspire youth culture is fostered through our inclusivity. We welcome anyone and everyone into our global family and proudly celebrate an environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

Let’s Talk about the Role

Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.

How You Will Make a Difference

As an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:

• Understanding and managing Wholesale accounts across several markets in the EMEA region.
• Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
• Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome.
• Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
• Interpreting a variety of daily reports as needed by the business.
• Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.

Skills for Success

With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:

• You will be a native or fluent speaker in German plus English with strong communication skills.
• You will be computer literate with strong Excel skills and the ability to produce reports.
• You will be analytical with a flair for problem-solving.
• You will have strong customer service skills.
• You will have the ability to balance responsibilities in a dynamic and fast-paced environment.

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates:

• A supportive feedback-based culture where respect and integrity guide us in what we do.
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization.
• 50% employee discount on all VF brands both in store and online.
• Subsidised canteen and break out areas offering complimentary hot drinks.
• Health Shield membership and access to numerous health and wellbeing initiatives.
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
• 12% contributory smart pension scheme (8% on us, 4% from you).
• Cycle to work scheme.
• Free secure onsite parking and discounts with local public transport.

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

If you like what you have read and want to join our team, then we would like to hear from you!

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