Account Coordinator

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job description

We are looking for an experienced Account Coordinator to join our dynamic London team, based in Mayfair.

As an Account Coordinator, you’ll be the key link between our office team and store teams, ensuring everything runs smoothly and to the highest standards. A mix of office-based work, home-based flexibility (one day per week), and in-store visits keeps this role dynamic and engaging.

Your key responsibilities will include:

• Team Management: Lead and manage store teams to ensure high standards of performance, including timekeeping, grooming, and client interaction.
• Performance Oversight: Monitor sales performance, providing feedback to both store staff and management to ensure targets are met.
• Store Visits: Conduct regular visits to stores to assess staff performance, provide coaching, and ensure adherence to company standards.
• Account Management: Maintain strong relationships with store teams and clients to ensure smooth communication and operational efficiency.
• Administrative Support: Manage administrative tasks such as updating records, coordinating schedules, and responding to store requests.
• Excel and Reporting: Use advanced Excel skills to track key metrics, including sales performance and team productivity. Prepare detailed reports for management and analysis.
• Proactive Problem-Solving: Anticipate challenges and work closely with store management to address any performance issues or operational hurdles.

We’re looking for someone who thrives in a fast-paced, high-energy role, with the skills and experience to match:

• Strong Administrative Skills: Excellent attention to detail with the ability to handle a range of administrative tasks efficiently.
• Organisational Abilities: Strong multitasking skills with the ability to prioritise tasks and manage time effectively.
• Advanced Excel: Proficiency in advanced Excel functions.
• Team Leadership: Experience in managing teams and driving performance, particularly in a retail or store environment.
• Performance Management: Ability to monitor, review, and improve employee performance in areas such as timekeeping, grooming, and sales.
• Proactive Mindset: Ability to anticipate store needs and take initiative in problem-solving.
• Ability to thrive under pressure: Effectively managing a high volume of requests in a fast-paced environment.
• Flexible Schedule: Availability to work 5 days a week, including weekends as part of a rotational weekend schedule.