Account Coordinator

Jet Support Services; Farnborough; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Account Coordinator to join their Client Services team. This role is crucial for ensuring seamless customer support and operational efficiency. You will assist with contract administration, manage client inquiries, and collaborate with various internal teams to provide a superior client experience. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. This is a fantastic opportunity to contribute to a leading company in the aviation sector, where your efforts will directly impact client satisfaction and service delivery.

Qualifications

• 2+ years of experience in customer-facing or support roles.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Support CRMs in managing client accounts and contract administration.
• Respond to client inquiries and track reporting obligations.
• Generate reports to enhance operational efficiencies.

Skills

Customer Service

Account Management

Communication Skills

Attention to Detail

Organizational Skills

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office Suite

Job description

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs: Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing: Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services: Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital: Customized asset-based finance solutions for business aviation.

Position Summary:

The Account Coordinator plays a key role in supporting JSSI’s Client Services team by ensuring seamless support for the customer and department operations. This Account Coordinator is responsible for assisting with contract administration, data management, client inquiries, and day-to-day operational department tasks. The Account Coordinator works closely with the Client Relationship Managers (CRMs) and the Operations Lead to enhance overall efficiency and provide a superior client experience.

Essential Duties and Responsibilities:

• Support CRMs in managing client accounts by handling administrative tasks related to contract management, reporting, and documentation.
• Assist new clients during the onboarding process by helping with registration on the MyJSSI customer portal, and ensuring timely submission of the initial flight hour report.
• Monitor and track client reporting obligations, ensuring accuracy and timely submissions.
• Respond to routine client inquiries regarding payments, account updates, customer portal, CS live chat, and ensuring emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
• Collaborate with internal teams, including Accounting and Credit & Collections, to track outstanding payments and assist in collections reporting.
• Maintain and update client records in CRM systems (e.g., Salesforce) and internal databases.
• Generate accurate reports to support operational efficiencies and customer service initiatives. The reports will be shared with the CS leadership team.
• Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists.
• Assist with special projects and process improvements to enhance customer service delivery.
• Perform other responsibilities as assigned.

Desired Credentials:

• Bachelor’s degree preferred or equivalent experience in customer service, account management, or administrative support.
• Minimum of two years of experience in a customer-facing or support role, preferably in aviation, financial services, or a related industry.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred).
• Ability to work independently in a fast-paced environment while maintaining a high level of organization.
• Positive attitude, strong work ethic, and ability to collaborate effectively with cross-functional teams.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.