Account Coordinator

Michael Page (UK); Darwen; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in innovative manufacturing seeks an Internal Sales Coordinator. Key responsibilities include managing sales processes, ensuring order accuracy, and collaborating across teams to enhance customer satisfaction. The role offers hybrid working options and a performance-based bonus, making it ideal for self-motivated individuals with strong organizational skills.

Benefits

Hybrid working 4 days in office, 1 day home

Flexible working patterns (Flexitime)

Reimbursed international travel

Pension scheme contribution

Performance-based sales bonus

Target incentives

Collaborative environment

Qualifications

• Strong planning and organizational skills.
• Ability to work both independently and as part of a team.
• Familiarity with order processing and customer interaction.

Responsibilities

• Generate reports on sales performance and manage order processing.
• Coordinate with finance and manage communications with clients.
• Identify process inefficiencies and provide actionable insights.

Skills

Planning & organising skills

Communication

Attention to detail

Tools

SAP

Job description

As an Internal Sales Coordinator, you will develop and maintain effective, profitable commercial relationships with existing clients, while also identifying and establishing new business opportunities and key supply routes for the distribution and national sale of key products. Clear, effective communication and meticulous attention to detail are paramount in this role, with customer satisfaction at the forefront of all decision-making processes.

Client Details

Our client is a dynamic and innovative components manufacturer specialising in high-quality solutions & products across diverse industries. With a commitment to sustainability, cutting-edge technology, and operational excellence, they are recognised as a leader in their field. Their products serve industries ranging from pharmaceuticals and agriculture to automotive and consumer goods.

Description

Key responsibilities will consist of:

1. Generate reports on sales performance, pipeline status, and key metrics for management review.
2. Order processing & billing duties.
3. Handle order entry, ensuring that customer orders are accurately recorded in the system.
4. Coordinate with finance and billing teams to ensure invoices are generated and sent to clients on time.
5. Track the status of orders and manage communications with clients regarding delivery timelines or issues.
6. Ensure smooth integration between dealership systems and those of the manufacturer or distributor.
7. Process all transactions with precision and clarity, ensuring records are up-to-date.
8. Regularly update vehicle and customer records to ensure accuracy and completeness.
9. Provide a professional and welcoming reception to all visitors, ensuring a positive first impression.
10. Efficiently handle telephone enquiries, considering peak periods and ongoing meetings.
11. Provide actionable insights to the sales leadership team for strategic decision-making.
12. Assist in the development and documentation of standardised sales processes and workflows.
13. Identify inefficiencies in the sales process and recommend improvements.
14. Manage and support sales tools, such as CRM software, proposal tools, and analytics platforms.

Profile

The successful candidate will possess:

• Planning & organising skills and ability to prioritise
• Ability to work within a team as well as on own initiative
• Ability to ensure all outgoing sales correspondence is dispatched promptly.
• Possess a working knowledge of manufacturer systems and documentation handling requirements
• Conducted all transactions with precision and maintained clear records.
• Uphold a consistently professional and courteous welcome for all visitors.
• Enhance the reputation of the business during interactions with others.
• File completed invoiced job card histories and conduct annual archiving of job cards.
• SAP & necessary order processing knowledge.

Job Offer

• Hybrid working 4 days in office, 1 day home with flexibility
• Flexible working patterns (Flexitime)
• Reimbursed international travel
• Pension scheme contribution
• Performance-based sales bonus
• Target incentives
• Collaborative environment