Account Compliance Manager (2nd Shift)

City Wide Facility Solutions; England; On-site; USD 55,000 - 65,000; Full time

Job summary

An industry-leading company is seeking an enthusiastic Account Compliance Manager to join their dynamic team. In this pivotal role, you will ensure quality control and client satisfaction across diverse facilities, including industrial, medical, and retail spaces. Your responsibilities will include managing inspections, addressing client concerns, and driving continuous improvement. If you thrive in a fast-paced environment and have a passion for excellence, this role offers a unique opportunity to make a significant impact. Join a forward-thinking organization and be a key player in delivering exceptional service and satisfaction, one clean at a time!

Benefits

Commission and bonus

401k + 4% match

Mileage Reimbursement

Dental benefits

Medical benefits

Vision benefits

Life insurance policy

8 Paid Holidays + PTO

Company Cell Phone

Company iPad and iPhone

Qualifications

• 3+ years of management experience in commercial janitorial services.
• Strong leadership and communication skills are essential.

Responsibilities

• Ensure quality control and client satisfaction across various facilities.
• Manage inspections and address customer complaints effectively.

Skills

Leadership

Problem-solving

Organizational abilities

Communication

Attention to detail

Innovation

Education

High school diploma

Job description

Total compensation for top performers: $70,000-$75,000

Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!

In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.

What You’ll Do:

1. Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
2. Review scopes of work to guarantee quality assurance and maintain service standards.
3. Perform client site visits in the evenings ensuring compliance with policies and expectations.
4. Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
5. Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
6. Ensure proper use of approved cleaning tools and compliance with client procedures.
7. Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.

Schedule:

1. Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
2. Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically starting between 7:00-10:00 PM.

If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!

Minimum Requirements:

1. Experience: 3+ years in management, preferably in commercial janitorial services or a related field.
2. Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.
3. Communication: You excel at building relationships with clients and teams.
4. Innovation: A passion for continuous improvement and delivering exceptional service.
5. Education: High school diploma required; industry experience is a plus.

If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions!

Benefits:

1. Salary $55,000-$65,000
2. Commission and bonus
3. 401k + 4% match
4. Mileage Reimbursement
5. Dental, medical, and vision benefits
6. Life insurance policy
7. 8 Paid Holidays + PTO
8. Company Cell Phone
9. Company iPad and iPhone