Account Compliance Manager (2nd Shift)

ZipRecruiter; England; On-site; GBP 40,000 - 49,000; Full time

Job summary

An industry-leading company is seeking an Account Compliance Manager for the night shift to ensure quality control and client satisfaction across various facilities. The ideal candidate will have management experience, strong leadership skills, and a passion for operational excellence. Join us at City Wide Facility Solutions and play a vital role in delivering satisfaction across all services.

Benefits

Commission and bonus

401k + 4% match

Mileage Reimbursement

Dental, medical, and vision benefits

Life insurance policy

8 Paid Holidays + PTO

Company Cell Phone

Company iPad and iPhone

Qualifications

• 3+ years in management, preferably in commercial janitorial services.
• Strong leadership and communication skills.
• Passion for continuous improvement.

Responsibilities

• Build relationships with Independent Contractors and clients.
• Ensure quality assurance and maintain service standards.
• Perform site visits to check compliance.

Skills

Leadership

Problem-solving

Organizational abilities

Communication

Detail-oriented

Education

High school diploma

Job description

Job Description

Total compensation for top performers: $70,000-$75,000

Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!

In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.

What You’ll Do:

• Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
• Review scopes of work to guarantee quality assurance and maintain service standards.
• Perform client site visits in the evenings ensuring compliance with policies and expectations.
• Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
• Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
• Ensure proper use of approved cleaning tools and compliance with client procedures.
• Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.

Schedule:

• Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
• Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.

If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!

Requirements

• Experience: 3+ years in management, preferably in commercial janitorial services or a related field.
• Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.
• Communication: You excel at building relationships with clients and teams.
• Innovation: A passion for continuous improvement and delivering exceptional service.
• Education: High school diploma required; industry experience is a plus.

If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions!

Benefits

• Salary $55,000-$65,000
• Commission and bonus
• 401k + 4% match
• Mileage Reimbursement
• Dental, medical, and vision benefits
• Life insurance policy
• 8 Paid Holidays + PTO
• Company Cell Phone
• Company iPad and iPhone