Account Associate Director

Group M Worldwide Inc.; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading media agency in London seeks a Client Services professional to manage campaign delivery and foster client satisfaction. You’ll develop strong relationships with clients while supporting team growth and engagement. The ideal candidate possesses excellent communication and organizational skills, with a solid understanding of digital media. The role promises a hybrid work environment and a commitment to team welfare.

Benefits

Competitive medical and dental insurance

Paid time off

Employee mental health awareness days

Qualifications

• Strong communication skills across platforms.
• Ability to manage multiple campaigns and adhere to deadlines.
• Solid grasp of digital media.

Responsibilities

• Manage client satisfaction and campaign delivery.
• Maintain strong client relationships.
• Develop line management skills and support team members.

Skills

Strong written and verbal communication skills

Organizational skills

Client relationship management

Problem solving skills

Attention to detail

Knowledge of digital marketing

Job description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

AboutEssenceMediacom: A Leading WPP Media Brand

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Position Summary:

-Responsible for executing the campaign delivery process and providing daily support to the wider account team.

- Develop working relationships with their clients with a view to building high client satisfaction and become the lead contact for campaigns.

- Develop their line management skills by directly line managing up to one team member

Essential Functions/Responsibilities:

Client Satisfaction

- Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond

- Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services

- Supports the wider team in delivering an exceptional client experience during every agency interaction

- Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status

- Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews

- Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary

- Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly

Team Happiness

- Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work

- Provides timely and actionable feedback to the team to aid in their development

- Ensures the fun and support is brought into the day-to-day life on the account

- Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team

Work Quality and Innovation

- Engages with clients to define Actionable Briefs campaigns - WHAT DOES THIS EVEN MEAN?

- Interrogates the work and client deliverables on campaigns on behalf of the client to ensure they exceed expectations

- Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work

- Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business

- Identifies potential risks, issues and opportunities, across all briefs and processes escalating to Practice Lead and CS leadership where necessary.

- Leads daily huddles and weekly client status meeting, casting the right team as appropriate

Financial Strength and Operational Excellence

- Works with Client Finance to ensure ongoing revenue and margin figures align to the agreed business forecasts

- Responsible for commercial oversight and day-to-day financial management of campaigns including revenue forecasting, timely reconciliation & invoicing, communicating financial risks as they arise

- Responsible for input into weekly & monthly scoping process; supporting the Client Director in delivery of team staff plans;

- Solicits regular feedback from clients to ensure operational excellence and seeks continued improvements on work quality

- Main point of escalation for any client finance issue with further escalation to the Client Director as necessary

Growth and Diversity of Clients

- Nurtures organic growth opportunities across existing clients through their in depth knowledge and understanding of the business needs and challenges of their client

Supervisory Responsibility:

- Potential to line manage 1 direct report, supporting their career growth and development within Client Services

- Lead by example while motivating and coaching juniors on the team

- Foster an environment for transparency and open communication

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growthand Development to Mobilize the Enterprise.

- Strong written and verbal communication skills across all platforms

- Strong organizational skills, great attention to detail and ability to Q/A work

- Solid grasp of all areas of digital marketing, including a deep knowledge of digital media

- Ability to adhere to and meet deadlines and project manage multiple campaigns

- Superb client relationship and management skills

- Proven problem solving skills and ability to think outside of the box for creative solutions

- Ability to work independently and collaborate in a team environment

- Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills

- Strong financial management skills, demonstrating an ability to manage campaigns to budget and margin forecasts and identify financial risks

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy)for more information on how we process the information you provide.

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