Account Administrator/Executive

SF Recruitment; Mountsorrel; On-site; GBP 25,000 - 26,000; Full time

Job summary

A growing recruitment firm in Loughborough is looking for an Account Executive. This role offers a dynamic environment with the potential for permanent placement. Responsibilities include managing client queries, supporting Account Managers, and maintaining customer records. The ideal candidate will possess strong communication skills, excellent Excel proficiency, and a customer-focused mindset. Apply now to make a difference in a thriving business.

Qualifications

• Strong communication skills and a customer-focused mindset.
• Excellent Excel skills with attention to detail.
• Ability to manage multiple tasks and work collaboratively with the team.
• Comfortable handling both inbound and outbound calls.

Responsibilities

• Handle queries from participants/clients by phone, internet & email.
• Manage assigned programme inboxes and ensure appropriate responses.
• Work closely with Account Managers and attend meetings as required.
• Verify data and ensure compliance with programme requirements.

Skills

Strong communication skills

Customer-focused mindset

Excellent Excel skills

Ability to manage multiple tasks

Job description

Overview

Account Executive – £25,000-£26,000 • Loughborough • 09:00-17:30

SF Recruitment is seeking a dedicated Account Executive to join a growing business in Loughborough. This is a role that offers a dynamic work environment where every day brings new challenges, with longer-term opportunities for the right candidate and the possibility to become permanent after the New Year.

Responsibilities

• Handle queries from participants / clients by phone, internet & email.
• Comfortable with outbound & inbound calls.
• Manage assigned programme inboxes.
• Ensure appropriate & timely responses to clients, participants & suppliers.
• Manage complaints, escalating to the appropriate team member as necessary.
• Account Management: work closely with Account Managers to contribute ideas, create & support the management of communications plans.
• Attend appropriate face-to-face meetings as and when required.
• Work to project plans & briefing documents.
• Data Management & Reporting: verify data and test to ensure data received meets programme requirements.
• Maintain accurate customer records on programme websites & databases.
• Analyse customer targets & data to manage queries.
• Create, check & upload programme data.
• Supplier Management: work to agreed budgets & processes to complete orders & reconcile accurately.
• Follow agreed formats & order management processes to maintain accurate orders.
• Website Content Management: update accounts on site in response to queries; support on email system.

Ideal Candidate / Qualifications

• Strong communication skills and a customer-focused mindset.
• Excellent Excel skills with attention to detail.
• Ability to manage multiple tasks and work collaboratively with the team.
• Comfortable handling both inbound and outbound calls.

If you're looking for a varied role where your contributions make a difference, apply now to join a thriving business.