Account Administrator/Executive

SF Recruitment; England; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading recruitment agency in Loughborough is seeking an Account Executive to join their team. This role offers a dynamic work environment with responsibilities including managing client enquiries and maintaining customer records. The ideal candidate should possess strong communication skills and excellent Excel proficiency. Opportunities for career progression are available after the New Year.

Qualifications

• Strong communication skills necessary for handling client queries.
• Excellent Excel skills with attention to detail needed for data management.
• Ability to work collaboratively within a team is a must.

Responsibilities

• Handle enquiries from participants and clients by phone, internet and email.
• Manage assigned programme inboxes to ensure timely responses.
• Assist Account Managers in developing communication plans.
• Maintain accurate customer records on programme websites.

Skills

Strong communication skills

Customer-focused mindset

Excellent Excel skills

Ability to manage multiple tasks

Job description

Overview

Account Executive
£25,000-£26,000
Loughborough
09:00-17:30

SF Recruitment is seeking a dedicated Account Executive to join a growing business in Loughborough. This is a role that offers a dynamic work environment where every day brings new challenges, there is also longer-term opportunities for the right candidate as well as possibility to become permanent after the New Year,

Key Responsibilities

• Handle enquiries from participants and clients by phone, internet and email.
• Comfortable with outbound and inbound calls.
• Manage assigned programme inboxes.
• Ensure appropriate and timely responses to clients, participants and suppliers.
• Manage complaints, escalating to the appropriate team member as necessary.
• Account Management: Work closely with the Account Managers to contribute ideas, create and support the management of communications plans.
• Attend appropriate face-to-face meetings as and when required.
• Work to project plans and briefing documents.
• Data Management & Reporting: Verifying data and testing to ensure data received meets the programme requirements.
• Maintaining accurate customer records on programme websites and databases.
• Analyzing customer targets and data to manage queries.
• Create, check and upload programme data.
• Supplier Management: Working to agreed budgets and processes to complete orders and reconcile accurately.
• Following agreed formats and order management processes to maintain accurate orders.
• Website Content Management: Updating accounts on site in response to queries. Support on email system. Resending emails.

Ideal Candidate

• Strong communication skills and a customer-focused mindset.
• Excellent Excel skills with attention to detail.
• Ability to manage multiple tasks and work collaboratively with the team.
• Comfortable handling both inbound and outbound calls.

If you're looking for a varied role where your contributions make a difference, apply now to join a thriving business!