Account Administrator

Amberstone Security; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A well-established security solutions firm in Gateshead is looking for an administrative professional to oversee key account management and billing processes. The ideal candidate should have proficiency in PC applications and excellent communication skills, along with the ability to manage multiple projects. This role offers a competitive salary and various perks including opportunities for progression and full training.

Benefits

Competitive basic salary

20 days holiday plus bank holidays

Perkbox incentives

Opportunities for progression

Pension scheme

Qualifications

• Experience in the electronic fire and security industry is beneficial but not essential.
• Ability to deliver client-focused solutions based on customer needs.
• Experience working in a busy office environment with strict deadlines.

Responsibilities

• Key account administration for large security contracts.
• Produce billing, including daily invoicing and renewals.
• Collaborate with cross-functional teams.

Skills

Proficient in PC applications

Excellent communication skills

Attention to detail

Strong prioritization and time management skills

Experience in project administration

Job description

General Description

ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly bringing together people, technology, and processes to achieve results-driven outcomes. As pioneers in security risk modelling, which has revolutionized the industry, our business is supported by our risk advisory practice that utilizes data and insight to identify and mitigate risk, inform strategy, prevent crime, and reduce costs.

If you have the drive, ambition, skills, and experience necessary, apply now to join a team of like-minded people. You will be well rewarded, offered additional training, and promotion opportunities within a growing business across the UK and Europe.

Key Responsibilities:

• Key account administration for large security contracts
• Finance liaison for aged debt management
• Administrative support to the admin team
• Support in customer meetings for service-related queries
• Ensure smooth reporting internally and externally
• Manage service stats, outstanding calls, further actions, and follow-ups
• Manage internal dashboards
• Produce billing, including daily invoicing, renewals, consolidated invoices, and manual invoicing for service and installation teams
• Report to senior managers
• Oversee customer portals and ensure SLA adherence with Admin
• Develop long-term relationships with internal and external teams
• Manage cost analysis with the department head, ensuring timely billing of external costs
• Collaborate with cross-functional teams
• Support sales teams in account management

Key Duties:

• Oversee all account admin duties to meet SLA/KPI targets
• Costing and closing daily calls, owning the numbers
• Analyze dashboards
• Manage cash flow and keep records updated
• Produce billing via customer portals
• Ensure correct site setup for invoicing
• Manage daily portal and dashboard activities
• Track open calls and coordinate with Service to meet service levels
• Ensure proper use of portals and accurate postings to cash
• Manage open purchase orders with procurement
• Support sales and service administration

Qualifications and Skills:

• Proficient in PC applications, Word, Excel, and in-house systems
• Experience in the electronic fire and security industry is beneficial but not essential
• Experience in project administration and sales administration is desirable
• Ability to deliver client-focused solutions based on customer needs
• Proven ability to manage multiple projects and new contract wins
• Strong prioritization and time management skills
• Attention to detail and adherence to deadlines
• Experience working in a busy office environment with strict deadlines and excellent customer service skills
• Good organizational skills and flexibility to handle ad hoc requests
• Full training will be provided as needed

Personal Qualities and Behaviours:

• Hardworking, committed, team-oriented, willing to learn and progress
• Motivated and driven
• Excellent communication skills and accuracy in accounts knowledge
• Ability to make a positive difference
• Great interpersonal skills

Package Offered:

• Competitive basic salary
• 20 days holiday plus bank holidays
• Perkbox incentives
• Opportunities for progression
• Full training and refresher courses
• Pension scheme
• Employee of the month (£50 reward)
• 110% club for outstanding performers with prizes and rewards
• Wage stream flexible wage application
• Employee Assistance Programme (EAP)

Mission, Core Values & Competencies:

Embrace the company's values to achieve organizational goals. Take responsibility for personal development by regularly assessing and improving performance based on your development plan.

Equality & Diversity:

We value diverse skills and experience and are committed to equal opportunity for all employees. Our aim is to ensure all individuals have equal opportunities for employment and advancement based on skills, aptitude, and ability. We promote an inclusive environment that encourages excellence through diversity, leadership, and management.