Accomodation assessment and lettings team leader ref 1518546

Essential Employment; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A forward-thinking organization seeks a dedicated Accommodation Assessment & Lettings Team Leader to oversee a dynamic team. This role is crucial for managing accommodation services, ensuring applicants receive timely and suitable housing solutions. You will lead a team of six, handling urgent requests, completing essential notifications, and maintaining accurate records. This full-time temporary position offers a unique opportunity to make a significant impact in the community. If you are passionate about housing services and team leadership, this role is perfect for you.

Qualifications

• Experience managing a team in housing or accommodation services.
• Ability to handle customer inquiries and resolve issues effectively.

Responsibilities

• Manage a team of Accommodation Assessment & Lettings Officers.
• Ensure timely response to accommodation requests and issues.
• Maintain accurate records for housing placements and assessments.

Skills

Team Leadership

Accommodation Assessment

Customer Service

Data Recording

Housing Benefit Forms

Education

Relevant experience in housing or accommodation services

Tools

HMS (Housing Management System)

MS Teams

Job description

Accommodation Assessment & Lettings Team Leader

The temporary Accommodation Assessment & Lettings Team Leader will manage a team of six Accommodation Assessment & Lettings Officers. The duties of the team are as follows:

1. Offer accommodation for S188 and S193 duties
2. Offer suitable accommodation for applicants on the transfer list
3. Offer suitable accommodation for urgent moves
4. Complete S208 notifications for out of borough placements
5. Complete discharge of duty for refusal of suitable accommodation
6. Complete final notification tasks
7. Work with applicants and Housing providers to resolve accommodation issues
8. Complete suitability assessments for HAP applicants, hand backs, and urgent on-the-day moves
9. Undertake nomination tasks ensuring applicants are matched to suitable accommodation daily
10. Identify applicants to be nominated for current voids and update Voids MS Teams spreadsheet
11. Open and close rent accounts on HMS
12. Complete cancellations of bookings for refusals and moves
13. Complete Housing Benefit Forms with applicants
14. Complete MASH referrals
15. Record data accurately for IBAA and Nightly paid accommodations
16. Match single nightly paid applicants to less costly accommodations
17. Refer suitable PRS applicants to the Accommodation and Supply team for possible PRS offers
18. Answer 80% of all calls presented
19. Answer all emails within 48 hours

This is a full-time role on a temporary contract basis.

If you are interested in the role, please apply on our website with your CV, or email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks, including references, so please be prepared.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. However, you will always hear from us by phone if we are able to take your CV forward to the next stage.

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