Accommodation Team Leader

Away Resorts; Costessey; On-site; GBP 22,000 - 28,000; Full time

Job summary

Une entreprise de loisirs dynamique cherche un Team Leader pour superviser une équipe de nettoyage dans ses établissements. Vous serez responsable de garantir que les logements des clients soient impeccables et prêts à les accueillir. Un rôle clé divertissant et passionnant qui favorise la motivation et le bonheur de l'équipe. Ce poste demande une expertise en gestion et un souci du détail, tout en offrant des formations et de nombreuses opportunités de développement.

Benefits

Formation et Développement

Reconnaissance et Récompenses

Vacances à tarif réduit pour vous et votre famille

Programme d'Assistance aux Employés

Événements d'Équipe

Tenue fournie

Qualifications

• Expérience de gestion d'une équipe.
• Expérience dans le nettoyage.
• Attitude amicale et serviable.

Responsibilities

• Gérer et motiver une équipe de nettoyeurs.
• Assurer que l'hébergement est prêt à temps.
• Résoudre les problèmes des clients.

Skills

Leadership

Communication

Organization

Job description

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Hours of work:Seasonal Contract, variable hours,

What we need in a nutshell:

We want our team of cleaners to be well-managed and motivated, so that our guest accommodation so clean that when guests open the door to it, we can hear them say “Wow!”

Who we are:

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

We need you to be the person who delivers delight by managing and motivating a team of cleaners. That feeling that guests get when they first open the door is up to you and your team, and the love you have put into making their accommodation sparkle. It sets the standard for a great holiday.

What you’ll be doing:

Working as part of our slightly bonkers team of holiday heroes, you will be making sure accommodation is sparkling and ready for new guests on changeover days, and you will be confidently trouble-shooting any problems that arise.

This will include:

• Managing and motivating your team of cleaners
• Keeping on top of changeover day logistics – noting late bookings and changes, and preparing towel packs, dishwasher tablets and all the other essentials of a happy holiday
• Making sure all the accommodation is ready on time with everything in place
• Resolving guest issues in a way that makes them feel good
• Working together with other team leaders and the wider park team to ensure our guests have the perfect holiday

And who knows what else you may find yourself doing. As long as you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.

Skills, experience and qualities you’ll need:

We’ll provide training, but you must:

• Have experience of leading a team
• Have experience in a housekeeping role so that you know how this vital role works
• Have a friendly and helpful attitude - delightful when you meet guests and good at communicating with your team.
• Be an organiser, with an eye for the important little details
• Be comfortable working to tight deadlines as part of a busy team

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about ithereand decide if it describes you.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

• Experience of working at a holiday park

What we can offer you:

• Training and Development
• Reward and Recognition
• Discounted holidays on Away Resorts for you and your family & Friends
• Employee Assistant Program
• Team Events
• Uniform Provided

Our Promise to You

Holiday Heroes come with all sorts of different superpowers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!