Accommodation Support Workers - to join our talent pool (North East area)

Thirteen; Middlesbrough; On-site; GBP 32,000 - 38,000; Full time

Job summary

Join a community-focused housing association as an Accommodation Support Worker to help ex-offenders secure housing and build life skills. The role supports individuals in both community and custody settings, ensuring a positive impact on their reintegration into society. Thirteen Group offers competitive salary and benefits while prioritizing diversity and inclusivity in the workplace.

Benefits

Annual leave starting at 28 days, rising to 31 days after three years

Pension up to 17% contributions

Health expense support via Simply Health

Discounts on everyday brands

Qualifications

• Experience working with diverse customers, especially in a criminal justice setting is advantageous.
• Confident in delivering 1-1 sessions and group interventions.
• Ability to manage a varied caseload.

Responsibilities

• Support ex-offenders to secure and maintain suitable accommodation.
• Provide necessary skills and support to prevent re-offending.
• Enable service users to overcome barriers to sustaining accommodation.

Skills

Resilience

Results-driven

Customer service

Job description

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Accommodation Support Workers - to join our talent pool (North East area), Middlesbrough

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Client:

Thirteen

Location:

Middlesbrough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4d4efac02376

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Join us as an Accommodation Support Worker at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for people to join our Talent Pool for the Accommodation Support Worker position. This means there is not currently a role available, but we recruit proactively so that we can progress straight to offer for you when one arises. You’ll work on our Ministry of Justice funded accommodation contract across the Tees Valley area.

The Accommodation Support Worker will provide support in both community and custody setting, to meet the needs of our customers.

The Resettle North East contract provides support for ex-offenders to source, secure and sustain accommodation. Having stable accommodation goes a long way to help people break the cycle of re-offending.

If you share our passion and drive for delivering excellent customer service, this could be the opportunity for you!

Thirteen Benefits:

• Salary - £32,741 per annum (Pay award pending)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.

Opportunities to buy and sell annual leave

Key Responsibilities:

• Support a caseload of ex-offenders in the Tees Valley area to secure and maintain suitable and settled accommodation. You’ll help people source, secure and sustain accommodation.
• Provide people with the skills and support they need to find and maintain a home, avoiding the instability that can lead to re-offending.
• You’ll enable service users to overcome any barriers which may prevent them from sustaining accommodation and enable them to build on their life skills.
• Provides personalised support in both custodial and community settings. You’ll work across HMP Holme House, HMP Kirklevington, as well as out in the community.
• Deliver high levels of performance to provide positive outcomes and meet contractual requirements.

About You:

• Experience of working with a diverse range of customers to promote positive and sustained change. Previous experience of working within a criminal justice setting would be advantageous.
• Able to manage a caseload of varying complexities. You’ll be results-driven and strive for positive outcomes.
• Confident in delivering 1-1 sessions and group interventions.
• Resilient and can adapt to change. You’ll be passionate and driven to ensure positive outcomes against contract requirements.
• The successful candidate will be subject to an enhanced DBS check and HMPPS vetting.
• You will need a full UK driving licence and access to a vehicle during working hours.

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Lisa Metcalfe, Offender Services Team Leader on 07786 171703 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.