Accommodation Support Officer - (HMP Exeter)

Seetec Business Technology Centre; Exeter; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Day off

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual salary review

Refer a friend scheme

Benefit Hub discounts

Location: HMP Exeter

Job summary

Seetec is hiring an Accommodation Support Worker to help individuals facing housing challenges access guidance and opportunities to secure stable accommodation and regain independence. You will manage a caseload, develop tailored action plans and provide practical support to improve life skills and tenancy sustainment.

Based at HMP Exeter, the role is full-time (37 hours, Mon-Fri) with a permanent contract and a competitive salary starting from £25,877 to £29,000 per year, plus benefits such as

Qualifications

• Excellent interpersonal and written communication abilities.
• Ability to build relationships with participants and partners.
• Strong organisational skills and ability to meet deadlines.

Responsibilities

• Manage a caseload of participants and develop personalised accommodation plans.
• Carry out initial assessments, considering risk, situation and need.
• Record progress and outcomes using the case management system.
• Maintain contact with participants and identify emerging risks and concerns.

Skills

Interpersonal skills

Communication skills

Organisation skills

Job description

Job Role

We're Hiring: Accommodation Support Worker are you passionate about supporting people through challenging times? Do you have the resilience, empathy and determination to help individuals overcome barriers and move forward with their lives?
As part of our team, you'll support individuals facing housing challenges to access the guidance, services and opportunities they need to secure stable accommodation and regain independence. This is more than a support role; it's an opportunity to make a lasting difference while building a rewarding career. Working closely with participants, you'll identify barriers, develop tailored action plans and provide practical support to help them sustain tenancies, improve life skills and achieve positive outcomes.
Success in this role is built on strong relationships. You'll work alongside probation teams, local authorities, housing providers, landlords and community organisations to identify solutions and help individuals take important steps towards long-term stability and independence.
We're looking for motivated and proactive individuals who enjoy working with people and making a positive difference. Strong communication, organisational and relationship-building skills are essential, along with the ability to manage a caseload and maintain accurate records. Experience in housing, homelessness, criminal justice, welfare-to-work, community support or other people-focused environments would be beneficial. However, transferable skills, relevant lived experience and a genuine commitment to helping others achieve positive change are equally valued.
In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from£25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additionaldays)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits
• Location: HMP Exeter which benefits from excellent transport links, with Exeter Central railway station just a short walk away, Exeter St David's station, regular bus services operating throughout the local area, and convenient access via the M5 and A30, with nearby city centre parking and Park & Ride .
• Hours: Full time, 37 hours per week (Mon-Fri)
• Contract: Permanent
• Closing Date: 21 October 2026

Key Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans
• Carry out initial assessments, considering risk, situation and need
• Record progress and outcomes timely and accurately using case management system
• Maintain contact with participants, identifying any emerging risks and concerns

Skills and Experience

• Highly effective interpersonal and communication skills both verbally and in writing
• Ability to establish and maintain effective working relationships
• Good organisation skills and ability to meet deadlines

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of Ex-Offenders can be found on our website under About us
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Communities is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.