Accommodation Support Officers

Seetec; Swindon; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Birthday Day off

Volunteer Days

Healthcare Cash Plan

Job summary

Seetec is seeking Accommodation Support Officers to help participants with housing needs. You will manage a caseload of adult males, conduct initial assessments in collaboration with probation colleagues, and create tailored accommodation plans through agreed interventions.

The role requires excellent interpersonal and written communication skills, the ability to work with people from diverse backgrounds, and on‑site training with ongoing support to help you grow in the role.

Qualifications

• Experience coordinating accommodation plans and assessing participant needs.
• Ability to build trust and communicate clearly with adults in custody or the community.
• Willingness to work with diverse backgrounds and partners including probation.

Responsibilities

• Manage a caseload of participants and develop personalised accommodation plans.
• Carry out initial assessments considering risk, situation and need.
• Record progress and outcomes accurately using the case management system.
• Maintain contact with participants and identify emerging risks.
• Establish and maintain effective working relationships with stakeholders.

Skills

Caseload management

Communication skills

Interpersonal skills

Organisational skills

Written communication

Time management

Job description

• Manage a caseload of participants, producing personalised accommodation plans
• Carry out initial assessments, considering risk, situation and need
• Record progress and outcomes timely and accurately using case management system
• Maintain contact with participants, identifying any emerging risks and concerns
• Highly effective interpersonal and communication skills both verbally and in writing
• Ability to establish and maintain effective working relationships
• Good organisation skills and ability to meet deadlines

Are you passionate about making a difference in people's lives? Do you have the resilience and empathy needed to support individuals from diverse backgrounds? We're looking for committed Accommodation Support Officers to join our team and provide vital support to participants with their housing needs.

In this role, you will manage a caseload of adult males either residing in custody or living in the community. Working in close partnership with probation practitioners, you will carry out initial assessments to understand each individual's circumstances and develop tailored accommodation plans through a series of agreed interventions. You will help participants navigate housing challenges, ensure they are kept informed of decisions that affect them, and support their understanding of their rights throughout the process. We welcome applicants from a variety of professional backgrounds, including social services, mental health, education, or those who have recently graduated and are seeking experience in the criminal justice sector. If you bring a person focused approach and transferable skills, we'd love to hear from you. We understand that not everyone will tick every box and that's okay. If you're engaging, adaptable and comfortable working with a diverse range of people, we'll provide on site training and ongoing support to help you grow in the role. Excellent interpersonal skills are essential, as you will be building and maintaining effective professional relationships with both participants and external stakeholders. We're looking for positive role models who can inspire and encourage meaningful changes in attitudes and behaviours, helping individuals take steps toward greater stability and independence.

Communities is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us" Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits