Accommodation & Support Officer

Your Housing Group; Wigan; On-site; GBP 26,000; Full time

Job summary

Your Housing Group is seeking a passionate Accommodation & Support Officer for Coops Foyer in Wigan. This permanent role involves 35 hours per week focused on providing housing management support to young people, helping them on their journey to independence. Ideal candidates will have experience in welfare benefits and housing management, with a strong ability to engage with diverse youth. A competitive salary and comprehensive benefits are offered.

Benefits

25 days annual leave plus bank holidays

Contributory pension (up to 8%)

Healthcare cash plan

Discounts on leisure and shopping

Qualifications

• Experience of the welfare benefits system.
• Knowledge of housing management.

Responsibilities

• Deliver a comprehensive supported housing management service at the Foyer.
• Organize and manage time effectively to meet young people's needs.
• Advise on housing and welfare matters.

Skills

Engagement with diverse young people

Tenacity for outcomes

Attention to detail

Job description

Job Title: Accommodation & Support Officer

Contract: Permanent

Location: Coops Foyer, Wigan, WN1 1HN

Weekly Hours: 35hrs per week

Introduction

This is an exciting opportunity for an Accommodation & Support Officer at Coops Foyer, Wigan.

Coops Foyer is accredited with the Foyer Federation, which means we adopt an asset-based approach called Advantaged Thinking, encouraging young people experiencing homelessness to aim high, dream big, and fulfill their ambitions!

About the Role

We are looking for a passionate Accommodation & Support Officer who shares our commitment.

Working Week

The role involves a 35-hour week, Monday-Friday, with negotiable hours between 8am-8pm. Flexibility is appreciated to meet the needs of the young people in the Foyer.

Responsibilities

• Deliver a comprehensive supported housing management service at the Foyer.
• Organize and manage time effectively, adapting to the varied needs of young people.
• Handle application processes via housing gateway, manage voids, license fee payments, housing benefit payments, and advise on housing and welfare matters.
• Make a positive impact on young people's lives, helping address homelessness and supporting their journey to independence.

What We Are Looking For

To succeed as an Accommodation & Support Officer, you will have:

• The ability to engage with a diverse range of young people.
• Tenacity in seeking the best outcomes for young people.
• Experience of the welfare benefits system.
• Knowledge of housing management.

Ideally, you will also be able to demonstrate:

• Empathy towards young people.
• Attention to detail and accuracy with figures.

Additional Information

This role is suited to someone who enjoys working with young people, assisting with their financial wellbeing, and enabling them to progress in housing.

For more details, please review the full role profile on our website: www.yourhousinggroup.co.uk/careers.

Benefits

We offer a salary of £25,625 for a 35-hour week, 25 days of annual leave (plus bank holidays), and a comprehensive benefits package including a contributory pension (up to 8%), Healthcare cash plan, and various discounts on leisure and shopping.

While based at Coops Foyer, you will have access to Youggle House, our wellbeing and meeting space in Birchwood, Wigan, and may be required to travel there for team meetings.

About Us

Your Housing Group is a registered social landlord committed to providing quality, affordable homes and tackling the UK's housing crisis. We are proud to be a sector-leading employer, with over 88% of staff recommending us as a great place to work.

Additional Requirements

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Successful applicants will be required to complete an Enhanced DBS check.

Closing Date

17th July 2025. We review applications as received and may close early, so early application is encouraged.

Diversity and Inclusion

We value diversity and encourage applications from all communities. We operate a Guaranteed Interview Scheme for applicants with disabilities who meet minimum role requirements. We also consider potential conflicts of interest or security issues in applications from our customers.

Staff Recommendations

91% of our staff would recommend Your Housing Group as a great place to work!