Accommodation Support Officer

Seetec Business Technology Centre; Liverpool; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Birthday Day off

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual salary review

Refer a friend scheme

Benefit Hub access

Job summary

Seetec Communities and Education Division in the UK seeks an Accommodation Support Officer to support participants with housing needs. You will manage a caseload, perform initial assessments, and develop tailored accommodation plans in partnership with probation practitioners.

The role emphasizes strong interpersonal skills, effective communication, and the ability to work across custody and community settings. On-site training and ongoing support are provided.

Qualifications

• Highly effective interpersonal and communication skills both verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Good organisation skills and ability to meet deadlines.

Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans.
• Carry out initial assessments, considering risk, situation and need.
• Record progress and outcomes timely and accurately using case management system.
• Maintain contact with participants, identifying any emerging risks and concerns.

Skills

Interpersonal skills

Written communication

Relationship building

Organisational skills

Job description

Job Role

Accommodation Support Officer

Make a meaningful impact every day.

Are you passionate about making a difference in people’s lives? Do you have the resilience and empathy needed to support individuals from diverse backgrounds? We’re looking for committed Accommodation Support Officers to join our team and provide vital support to participants with their housing needs.

In this role, you will manage a caseload of adult males either residing in custody or living in the community. Working in close partnership with probation practitioners, you will carry out initial assessments to understand each individual’s circumstances and develop tailored accommodation plans through a series of agreed interventions. You will help participants navigate housing challenges, ensure they are kept informed of decisions that affect them, and support their understanding of their rights throughout the process.

We welcome applicants from a variety of professional backgrounds, including social services, mental health, education, or those who have recently graduated and are seeking experience in the criminal justice sector. If you bring a person focused approach and transferable skills, we’d love to hear from you. We understand that not everyone will tick every box and that’s okay. If you’re engaging, adaptable and comfortable working with a diverse range of people, we’ll provide on site training and ongoing support to help you grow in the role.

Excellent interpersonal skills are essential, as you will be building and maintaining effective professional relationships with both participants and external stakeholders. We’re looking for positive role models who can inspire and encourage meaningful changes in attitudes and behaviours, helping individuals take steps toward greater stability and independence.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits
• Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
• Location: HMP LIverpool / HMP Altcourse
• Hours: Full time, 37 hours per week (Mon-Fri)
• Contract: Permanent
• Closing Date: 28 May 2026

Key Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans
• Carry out initial assessments, considering risk, situation and need
• Record progress and outcomes timely and accurately using case management system
• Maintain contact with participants, identifying any emerging risks and concerns

Skills and Experience

• Highly effective interpersonal and communication skills both verbally and in writing
• Ability to establish and maintain effective working relationships
• Good organisation skills and ability to meet deadlines

Additional Information

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Seetec support the recruitment of ex‑ offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under ”About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.