Accommodation Supervisor

Hilton; Watford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join Hilton as an Accommodation Supervisor and help deliver exceptional experiences for our guests. In this role, you will manage housekeeping operations, ensuring the hotel maintains high cleanliness standards and efficient team management, while contributing to a positive and collaborative environment for our team members.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal Development programs

Team Member Travel Program

High street discounts

28 days holiday increasing yearly

Discounted dental and health cover

Free Parking

Modern and inclusive Team Member’s areas

Qualifications

• Previous experience in a housekeeping supervisory role.
• Proven ability to manage a team effectively.
• Passion for delivering exceptional levels of guest service.

Responsibilities

• Allocate work duties to Team Members and perform routine inspections.
• Manage and train Room Attendants and ensure standards are upheld.
• Provide excellent guest service, including special requirements.

Skills

Organizational skills

Analytical skills

Attention to detail

Communication skills

Guest service

Tools

Microsoft Office

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

Hourly Rate of 13.39 per hour.

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

What will I be doing?

As an Accommodation Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, an Accommodation Supervisor will perform the following tasks to the highest standards:

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

What are we looking for?

an Accommodation Supervisor serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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