Accommodation Shift Manager - Fixed Term

Butlin's; Bognor Regis; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Bognor Regis is seeking a dedicated Accommodation Shift Manager. In this role, you will ensure the smooth operation of housekeeping shifts and lead a team to maintain high standards and deliver exceptional guest experiences. The ideal candidate will have leadership experience in a cleaning environment, strong attention to detail, and the ability to coach and inspire their team. Flexibility in your working hours is a must.

Qualifications

• Previous experience in a leadership role, in a cleaning environment.
• Ability to deliver CAFF standards and improve Guest and Employee NPS.
• Experience in conducting quality control checks.
• Skills in training and supporting team members in a fun environment.

Responsibilities

• Ensure smooth delivery of housekeeping shifts.
• Coach and support team to achieve key performance metrics.
• Conduct quality control checks on accommodation standards.
• Oversee onboarding and personnel-related activities.

Skills

Leadership experience

Training and coaching

Operational management

Attention to detail

Flexibility

Job description

Overview

Accommodation Shift Manager - Fixed Term

Department: Accommodation & Guest Services

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the housekeeping shift in one of our hotels or accommodation villages. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.

This role covers 40 hours a week for a 5-day working week over 7 days, so flexibility is very important. Shifts on a Monday and Friday range between 8.30am - 9pm, shifts on all other days including weekends are between 8.30am - 5.30pm.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

This is a 12 month fixed-term contract.

About You

• We're looking for someone who has previous experience in a leadership role, in a similar cleaning environment.
• You can ensure the delivery of CAFF standards while driving improvements in both Guest and Employee NPS.
• You'll be responsible for conducting Mobaro quality control checks and leading feedback conversations.
• You will also ensure that your team receives the necessary training and support.
• Additionally, you'll put the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.
• You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
• Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
• The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs.
• They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.
• With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

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