Accommodation Services Auditor

Criterion Hospitality; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Criterion Hospitality is seeking an experienced Accommodation Services Auditor to independently check service delivery, costs and controls across its London hotel portfolio. You will audit outsourced and internal services, including housekeeping, linen, laundry, public-area cleaning and guest supplies.

This role does not involve managing operational teams or suppliers, but requires sharp analytical skills, attention to detail and the ability to challenge discrepancies with confidence.

Qualifications

• Proven experience in audit, compliance, contract assurance or similar evidence-based role.
• Experience reviewing outsourced services or operations across multiple sites.
• Strong analytical, numerical and spreadsheet skills.
• Ability to interpret contracts, invoices and service records.
• Confidence challenging discrepancies and communicating findings objectively.
• Commercial awareness, attention to detail and sound judgement.

Responsibilities

• Plan audits based on risk and carry out scheduled and unannounced hotel inspections.
• Check service delivery against contracts, agreed standards and supporting records.
• Reconcile supplier invoices against approved rates and evidence of work completed.
• Identify service failures, control gaps, overbilling, duplicate charges and missed credits.
• Check compliance with hygiene, health and safety requirements and company procedures.
• Produce clear reports showing evidence, risk, financial impact, action owners and deadlines.
• Track findings and verify corrective actions, credits and recoveries before closing them.
• Escalate significant or recurring issues and recommend practical improvements.

Skills

Audit/compliance

Contract interpretation

Financial controls

Analytical skills

Travel across London hotels

UK work rights

Excel

Tools

Excel

Job description

We need an experienced Accommodation Services Auditor to independently check service delivery, costs and controls across Criterion Hospitality’s London hotel portfolio. You will audit outsourced and internal services, including housekeeping, linen, laundry, public-area cleaning and guest supplies. This role does not involve managing operational teams or suppliers.

What You’ll Do

• Plan audits based on risk and carry out scheduled and unannounced hotel inspections.
• Check service delivery against contracts, agreed standards and supporting records.
• Reconcile supplier invoices against approved rates and evidence of work completed.
• Identify service failures, control gaps, overbilling, duplicate charges and missed credits.
• Check compliance with hygiene, health and safety requirements and company procedures.
• Produce clear reports showing evidence, risk, financial impact, action owners and deadlines.
• Track findings and verify corrective actions, credits and recoveries before closing them.
• Escalate significant or recurring issues and recommend practical improvements.

What We’re Looking For

• Proven experience in audit, compliance, contract assurance, financial control or a similar evidence-based role.
• Experience reviewing outsourced services or operations across multiple sites.
• Strong analytical, numerical and spreadsheet skills.
• Ability to interpret contracts, invoices and service records.
• Confidence challenging discrepancies and communicating findings objectively.
• Commercial awareness, attention to detail and sound judgement.
• Flexibility to travel across London hotels and adjust working hours when required.
• The right to work in the UK.

Hotel or housekeeping experience is not essential. Independence, audit discipline and transferable control experience are key.