Accommodation Productivity Manager

Pragmatgica Servicios S. de RL de CV; Bognor Regis; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading resort management company in Bognor Regis seeks a passionate Productivity Manager for their Accommodation & Guest Services department. This role involves overseeing accommodation planning, stock management, and team leadership to enhance guest experience. Ideal candidates should have operational experience, excel in data analysis, and demonstrate strong leadership skills. Join us at a time filled with excitement and adventure!

Qualifications

• Prior experience in a similar operational role.
• Strong Excel and data skills required.
• Experience in stock and inventory management.

Responsibilities

• Manage the entire accommodation planning process.
• Lead stock management for the department.
• Coordinate guest unit allocation and staffing levels.

Skills

Team leadership

Data analysis

Excel skills

Stock management

Communication skills

Job description

About the Role

We're looking for a passionate leader to join us at our Bognor Regis Resort as a Productivity Manager in the Accommodation & Guest Services department.

As a Productivity Manager, you will be involved in the entire accommodation planning process, including analyzing guest volumes, ensuring the right staffing levels, managing volumes, and overseeing the guest unit allocation process to provide an exceptional guest experience.

You will also lead stock management for the department, including expenditure, and support the effective delivery and measurement of the Clean & Fault Free program (CAFF). Your responsibilities will include managing our linen warehouse, resort post process, carpet cleaning, and the late shift team. Additionally, you will liaise closely with the wider Guest Services & Accommodation Team to proactively address issues and enhance guest experience.

Your key responsibilities include delivering the "Right People Right Place Right Time" project, managing sickness and absence reporting, creating department rosters based on demand forecasts at least 3 weeks in advance, achieving occupancy KPIs, and minimizing off-sale units in line with commercial goals. You will also be responsible for all unit allocations.

This role requires a leader who inspires teams through example, values team development through regular 121s and PDP discussions, and supports their career growth at Butlins.

The position also involves Duty Resort Management shifts on a rota basis, supporting problem resolution across departments. Flexibility, quick thinking, and a guest-focused approach are essential, as no two days are the same.

About You

You should have prior experience in a similar operational role, providing data and insights to inform business decisions. Excellent Excel and data skills, experience in stock and inventory management, and demand-based rota management are required.

You should be passionate about team leadership and development, with strong communication skills and adaptability. The ability to manage multiple priorities, motivate teams, and continuously seek service improvements is crucial.

About Butlins

At Butlins, we are all about fun, excitement, and adventure! For over 80 years, we've delighted guests with a variety of breaks, from action-packed family holidays to adult-only Big Weekenders.

Our culture is highly valued by our team, emphasizing creating memorable experiences and embodying our three core values.

If you want a role where you can create smiles, get stuck in, and care for each other, this could be the perfect opportunity for you.

Join us now — there has never been a more exciting time to be part of Butlins!