Accommodation Operations Manager

Lord Search & Selection; London; On-site; GBP 60,000; Full time

Job summary

A forward-thinking organization in the housing sector is seeking an IA Operations Manager to oversee the delivery of services across multiple locations. This role involves leadership, ensuring compliance, and enhancing service quality, supported by comprehensive benefits including annual leave and health cover.

Benefits

33 days annual leave

Life Cover

Health membership

Company pension

Mileage expenses

Supportive team culture

Long-term development opportunities

Qualifications

• Proven background in operations and social housing.
• Strong experience in people and site leadership.
• Confident in using data to inform decisions.

Responsibilities

• Lead and support a team across multiple locations.
• Ensure compliance with contractual and legislative standards.
• Manage stakeholder relationships and performance data.

Skills

Leadership

Operations Management

People Management

Stakeholder Engagement

Data Analysis

Job description

Initial Accommodation (IA) Operations Manager
Location: UK wide
Salary: 60,000pa
Contract: Permanent, Full-Time
Hours: Includes oversight across days, nights, and weekends
Benefits: 33 days annual leave, life cover, Westfield Health membership, pension, mileage expenses & more

Are you an experienced Operations Leader with a background in housing and people management? Do you thrive in a fast-paced, multi-site environment with a strong focus on compliance, performance, and stakeholder engagement?

We're working with a forward-thinking organisation to recruit an IA Operations Manager to join their expanding team within the housing of the homeless. Reporting to the Strategic Operations Lead, you'll take ownership of the leadership and delivery of operational excellence across Initial Accommodation services, ensuring high standards of service and customer satisfaction.

Key Responsibilities:

• Lead and support a team of IA Housing Team Leaders across multiple locations

• Oversee operational delivery including nights and weekends

• Ensure contractual, legislative, and policy compliance across all areas

• Analyse and interpret performance data to drive continuous improvement

• Manage stakeholder relationships and briefings across the organisation

• Champion staff performance, development, and motivation

About You:

• Proven background in operations, social housing and contract management

• Strong experience in people and site leadership

• Confident in using data to inform decisions and improve service delivery

• Able to lead with a hands-on approach, including during out-of-hours periods

• Highly organised, with excellent communication and leadership skills

Additional Requirements:

• This role is subject to a DBS check and DVLA check.

What's in it for you?

• 33 days annual leave (25 days + bank holidays)

• Life Cover (2 x basic salary)

• Westfield Health membership - cashback on health services & high street discounts

• Company pension (4% employer / 4% employee)

• Laptop, phone, and relevant equipment provided

• Mileage expenses claimable from home

• Referral Scheme

• Supportive team culture with long-term development opportunities

Interested?
To find out more, contact Lucy at (url removed), or apply now with your up-to-date CV (ideally in Word format) and a short cover letter highlighting your relevant experience.

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