Accommodation Manager

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Accommodation Manager for Luxury Student Accommodation in Bristol

Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who are a leading provider of luxury student accommodation and make a difference in students' lives!

Responsibilities:

• Achieve sales, renewals, and referral targets.
• Manage site open days and tours.
• Maximise profits and customer satisfaction through effective take-over management.
• Stay informed on local competition, university status, and student demographics.
• Maintain brand standards via physical site upkeep, staff communication, and online presence.

People:

• Oversee staff recruitment, training, and mentoring.
• Manage contractors, ensuring compliance with health and safety standards.

Health & Safety:

• Uphold UK Health & Safety policies, ANUK accreditation, risk management, fire, and security standards.
• Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
• Manage incident response and ensure the site remains safe and accessible.

Customer Care/Public Relations:

• Drive effective and friendly customer communication.
• Build strong relationships with university accommodation offices and external agencies.
• Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
• Maintain high service standards to promote renewals, positive reviews, and referrals.

Site Operations:

• Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
• Resolve escalated out-of-hours needs.

Administration:

• Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
• Maintain site systems including fob entry, CCTV, and visitor logs.
• Handle accounting, collection, and recording of all monies received.
• Manage debts and control stock.
• Serve as the initial contact for financial claims.

Reporting:

• Prepare accurate periodic reports and attend meetings to provide site-specific information.

Qualifications:

• Strong sales and people management skills.
• Knowledge of health and safety regulations.
• Excellent communication and customer service abilities.
• Ability to manage finances and administrative tasks efficiently.

Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!