Accommodation Manager

EllisKnight International Recruitment; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury accommodation provider is seeking a dedicated team member in Birmingham to maintain high standards of service and living. You will oversee daily administration tasks and ensure exceptional experiences for residents. Ideal candidates should have sales experience and excellent customer service skills. Join CRM Limited to contribute to unforgettable living experiences for our clients.

Qualifications

• Sales experience demonstrating ability to meet objectives.
• Exceptional face-to-face and phone-based customer service skills.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Conduct daily administrative tasks catering to residents' needs.
• Uphold hygiene and comfort standards within accommodations.
• Maintain building and equipment to uphold luxury standards.

Skills

Sales experience in target-driven environment

Exceptional customer service skills

Confidence in engaging with clients

Attention to detail

Job description

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Luxury Accommodation Management: Providing Exceptional Service

Join our team at CRM Limited and be part of delivering outstanding accommodation experiences to our diverse clientele. We are committed to inclusivity, luxury, and personalized service, ensuring every resident feels valued and at home.

Your Role: As a vital member of our Accommodation Management Team, your primary focus will be on maintaining our high standards of service and luxury living. You'll oversee the day-to-day administration of our properties, ensuring every aspect of our facilities meets and exceeds expectations.

Key Responsibilities:

• Conduct daily administrative tasks with precision and care, catering to the needs of our students, staff, and clients.
• Establish and uphold professional standards to ensure impeccable hygiene and comfort within our accommodations.
• Proactively maintain the building, equipment, and furnishings to uphold our luxury standards, promptly addressing any defects or issues.
• Provide excellent face-to-face customer service, being readily available to address queries and concerns.
• Safely manage monetary transactions and access control, adhering to our cash handling procedures and security protocols.
• Foster positive relationships with our residents, ensuring their needs are met and exceeded.
• Communicate effectively with residents to keep them informed of developments and ensure their satisfaction.
• Maintain meticulous records in collaboration with the Accommodation Management Team and uphold safety standards at all times.

Skills Required:

• Sales experience in any target-driven environment, demonstrating your ability to meet objectives.
• Exceptional face-to-face and phone-based customer service skills, ensuring every interaction leaves a positive impression.
• Confidence in engaging with clients and customers, building rapport and trust.
• Strong attention to detail and problem-solving skills, with a track record of effective solutions.

Join Us: If you're passionate about delivering unparalleled service in a luxurious environment and thrive in a customer-centric role, we want to hear from you. Join our team and be part of creating unforgettable living experiences for our residents. Apply now and embark on a rewarding career with CRM Limited.