Accommodation Manager

EllisKnight International Recruitment; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in luxury accommodation management as part of their Accommodation Management Team. You will be responsible for maintaining high service standards, ensuring resident comfort, and conducting administrative tasks. This role requires strong customer service and sales skills, offering a rewarding opportunity in a luxurious environment.

Qualifications

• Sales experience in a target-driven environment.
• Exceptional face-to-face and phone-based customer service skills.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Oversee day-to-day administration of properties.
• Conduct daily administrative tasks catering to residents' needs.
• Provide excellent face-to-face customer service.

Skills

Customer Service

Sales Experience

Attention to Detail

Problem Solving

Job description

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Luxury Accommodation Management: Providing Exceptional Service

Join our team at CRM Limited and be part of delivering outstanding accommodation experiences to our diverse clientele. We are committed to inclusivity, luxury, and personalized service, ensuring every resident feels valued and at home.

Your Role: As a vital member of our Accommodation Management Team, your primary focus will be on maintaining our high standards of service and luxury living. You'll oversee the day-to-day administration of our properties, ensuring every aspect of our facilities meets and exceeds expectations.

Key Responsibilities:

• Conduct daily administrative tasks with precision and care, catering to the needs of our students, staff, and clients.
• Establish and uphold professional standards to ensure impeccable hygiene and comfort within our accommodations.
• Proactively maintain the building, equipment, and furnishings to uphold our luxury standards, promptly addressing any defects or issues.
• Provide excellent face-to-face customer service, being readily available to address queries and concerns.
• Safely manage monetary transactions and access control, adhering to our cash handling procedures and security protocols.
• Foster positive relationships with our residents, ensuring their needs are met and exceeded.
• Communicate effectively with residents to keep them informed of developments and ensure their satisfaction.
• Maintain meticulous records in collaboration with the Accommodation Management Team and uphold safety standards at all times.

Skills Required:

• Sales experience in any target-driven environment, demonstrating your ability to meet objectives.
• Exceptional face-to-face and phone-based customer service skills, ensuring every interaction leaves a positive impression.
• Confidence in engaging with clients and customers, building rapport and trust.
• Strong attention to detail and problem-solving skills, with a track record of effective solutions.

Join Us: If you're passionate about delivering unparalleled service in a luxurious environment and thrive in a customer-centric role, we want to hear from you. Join our team and be part of creating unforgettable living experiences for our residents. Apply now and embark on a rewarding career with CRM Limited.