Accommodation Co-ordinator

Mears; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community support organization is seeking an Accommodation Coordinator in Greater London to manage accommodation requests for individuals on probation. In this role, you'll ensure timely processing and maintain communication with internal and external partners, while managing sensitive data responsibly. Candidates should ideally possess experience in office administration, risk assessments, and be proficient in Microsoft applications. The position offers numerous benefits, including generous leave and perks for employees.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Company Vehicle and Fuel Card

Access to EAP Counselling sessions

Qualifications

• Experience working in an office administration environment.
• Ability to handle communication with stakeholders effectively.
• Knowledge of criminal justice and mental health risk assessments.

Responsibilities

• Process referrals for accommodation requests from people in probation.
• Maintain communication with internal teams and external partners.
• Update internal systems and manage sensitive data.

Skills

Customer service

Interpersonal communication

IT literacy

Risk assessment

Office administration

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

About the Role:

The Accommodation Coordinator will be responsible for processing referrals for people in probation leaving prison, ensuring timely and accurate handling of accommodation requests. The role involves reviewing referrals, drafting and issuing correspondence, and maintaining regular communication via email with internal teams and external partners. You will work confidently across Microsoft platforms to update records, manage bed-space reports, and handle sensitive data in line with information-sharing and confidentiality requirements. Although allocation decisions are made elsewhere, you will be responsible for updating internal systems, to reflect placements and changes. The post also requires completing risk assessments; comprehensive training will be provided, but candidates must be comfortable assessing and managing risk within a criminal justice setting.

Role Criteria:

• Prioritise safeguarding and service user experience in all accommodation decisions


• Collaborate closely with regional teams and the transport team throughout the placement process


• Maintain clear communication and coordination across departments


• Provide excellent customer service, ensuring a positive experience for service users


• Demonstrate previous experience working in an office administration environment


• Confidently make and answer phone calls as part of daily coordination


• Carry out administrative duties with accuracy and attention to detail


• Be IT literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)


• Communicate effectively with colleagues, stakeholders, and service users, showing strong interpersonal skills


• Confiendce and ability to work in a fast-paced environment


• Criminal justice knowledge and experience


• Experience and knowledge in Mental Health and behavioural risk assessments

Benefits we can offer you

• 25 days annual leave plus bank holidays


• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!


• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.


• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more


• Family friendly policies


• Company Vehicle and Fuel Card


• Access to EAP Counselling sessions

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.