Accommodation Cleaning Shift Manager

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Accommodation Cleaning Shift Manager

Department: Accommodation & Guest Services

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Gabor Auerbach

Description

About The Job

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.

You will support and coach the team to ensure they deliver a great experience and drive key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation, holding the team accountable to ensure standards are met.

About You

You will oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards. Staying informed about NPS scores within your department and taking proactive steps to improve these scores and reduce guest complaints is essential.

Strategic team positioning is vital to delivering on our promise, with a strong focus on the Right People, Right Place, Right Time (RPRPRT) approach. Your responsibilities include conducting Mobaro quality control checks, analysing reports, and leading feedback discussions. You will ensure that your team receives the necessary training and support.

You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.

Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.

The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.

Interested?

To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email careersatbutlins@butlins.com.