Accommodation & Cleaning Shift Manager

Butlin's; Bognor Regis; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK hospitality company in Bognor Regis seeks an Accommodation & Cleaning Shift Manager to oversee cleaning operations. Responsibilities include managing the team to ensure high standards and guest satisfaction, conducting quality checks, and providing training. The ideal candidate will have leadership experience in cleaning services and a passion for delivering excellent guest experiences.

Qualifications

• Extensive operational knowledge in managing cleaning teams.
• Previous leadership experience in a similar cleaning environment.
• Capability in managing the onboarding process for new team members.

Responsibilities

• Ensure daily operational plans are fulfilled by the team.
• Conduct quality control checks and lead feedback conversations.
• Prioritize guest satisfaction and uphold brand standards.

Skills

Leadership in cleaning services

Team training and coaching

Attention to detail

Guest satisfaction focus

Job description

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Accommodation & Cleaning Shift Manager

Department: Accommodation & Guest Services

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

About the Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift.

Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst maintaining operational standards and guest experience.

You will support and coach the team to ensure they deliver a great experience and are also driving key metrics related to our Clean and Fault Free (CAFF) approach to accommodation, holding the team accountable to ensure standards are met.

This role covers a 5-day working week over 7 days, so flexibility is very important.

As with all roles at Butlin's, no day will be the same. You will need to enjoy thinking on your feet, getting involved, and ensuring that our guest experience remains your top priority.

About You

We're looking for someone with previous leadership experience in a similar cleaning environment. You should be able to deliver our CAFF standards while driving improvements in Guest and Employee NPS. You will conduct quality control checks via our Mobaro system and lead feedback conversations. Ensuring your team receives proper training and support is essential.

You will prioritize guest satisfaction, have experience in training and coaching teams in engaging environments, and be capable of managing the onboarding process for new team members, including performance management and HR activities.

Setting clear objectives, supporting team surveys, leading action plans, upholding brand standards, and ensuring health and safety compliance are key responsibilities.

The ideal candidate will have extensive operational knowledge in managing cleaning or soft services teams, with the ability to juggle multiple priorities and adapt quickly. High standards, attention to detail, and experience leading both permanent and temporary teams are required. Strong leadership skills to inspire your team to deliver excellent results daily are essential.

Interested?

To find out more and apply, please submit your CV and answers to a few questions via the apply now button. For questions or adjustments during the process, email [e-mail].