Accommodation Case Worker

Frontline Fife; Scotland; Hybrid; GBP 25,000; Full time

Job summary

A community support organization in Scotland is seeking a Housing Support Worker to help individuals move towards settled living. This role focuses on supporting people experiencing homelessness through personalized and trauma-aware practices. Candidates should have experience in social services and be committed to making a positive difference in people's lives. The position offers a hybrid work model, combining remote and on-site duties.

Qualifications

• Experience in housing support or related social services.
• Understanding of community engagement and support strategies.
• Commitment to applying safer working practices.

Responsibilities

• Confirm appropriateness of referrals and assess risks.
• Support individuals in achieving personal goals.
• Manage cases for individuals transitioning to settled living.

Skills

Person-centered practices

Trauma-aware practices

Case management

Job description

Location: 57-59 Viewforth Street, Kirkcaldy, KY1 3DJ

Salary: £24,598 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 36 hours per week

Work From Home: Hybrid

Becoming a Housing Support Worker is more than just a job - you are the one that people turn to when most in need. If you want to work in a role which supports ending homelessness and makes a difference to people's lives, then we want to hear from you.

Post Purpose:

The Accommodation Caseworker role is responsible to the Lead for Accommodation Services. As a service delivery role within the Core and Cluster team, the post holder is expected to enable people to move to settled living and connect with their community using strength based approaches. As a member of the wider Accommodation team, post holders are also expected to assist with housing management duties to maintain quality assurance of services. It is essential that workers are outcome focused and commited to understanding everyone’s position, their skills and the opportunities they choose. This role and all housing support roles must be carried out under FLF policies and procedures and to the standards set out by the CI and SSSC.

Housing Support Duties

• Work to the Lead for Accommodation Services to confirm appropriateness of referrals and assess people’s risks and vulnerabilities.
• Support individuals to identify and achieve their personal goals and aspirations using person-centered and trauma aware practices.
• Apply safer working practices when supporting people with different needs and assets (complex through to low level support) and apply protection procedures to keep people safe.
• Manage identified cases under safe working practices to support those in temporary accommodation to transition to settled living.
• Assure satisfaction and trust in Frontline Fife’s services are maintained through seeking continuous feedback as per FLF’s complaints policy.
• Write and maintain up to date case records and submit accurate performance data to evidence engagement practice and people’s outcomes.
• Evidence meeting targets and other compliance requirements through value-based practices.

Assisting in Housing Management

As a member of the wider Accommodation team post holders are also expected to assist with housing management duties including assisting people to complete documentation as part of the occupancy process and Housing Benefit forms.